Technical Service Advisor

Laars Heating Systems•Rochester, NH

About The Position

Laars Heating Systems is currently seeking an experienced professional to join our Product Support Team to provide technical product support for our contractors, manufactures representatives, homeowners and other Laars related customers.

Requirements

High School Diploma required, Associates Degree in a Technical major, preferred
3+ years’ experience with HVAC systems, equipment, design, applications and service
Strong customer service focus
Strong oral and written communication skills
Proficient knowledge of MS Office
Ability to interpret mechanical, electrical and architectural drawings
Ability to interpret engineering specifications and design
Proficient computer skills in Word, Excel, Power Point, CAD
Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols

Responsibilities

Provide documentation and technical support for our products including: plumbing, electrical, gas, venting as well as technical troubleshooting
Participate and support the creation of all technical service procedures and bulletin documentation
Provide parts identification for the Laars products
Attend field job sites for product support as required
Attend job related courses to update product knowledge and skills
Communicate field feedback to the sales, service and engineering groups
Participate in Laars–sponsored educational training seminars
Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary.
Participate in new product development process by attending product and service review meetings
Perform other related duties as assigned