HVAC Technical Service Advisor

FERGUSON•New Castle, DE

4d•$5,008 - $8,008

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking to fill an immediate need for an HVAC Technical Support Product Specialist. As a Product Specialist, you will provide technical product expertise to our outside sales and field partners for the brands we support. If you have prior technical HVAC experience, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.

Requirements

3+ years of HVAC field experience and/or HVAC training experience
Strong proficiency with computer and software programs, including all Microsoft Applications
Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations
Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
Proven time management and organizational skills
Detailed and able to maintain a high level of accuracy
Self-starter, creative problem solver, and self-sufficient

Nice To Haves

Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred
Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins, preferred

Responsibilities

Act as the subject matter authority for Residential and Light Commercial conventional and mini split HVAC applications
Create and maintain consultative technical support relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to provide before and after sales technical support
Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
Provide technical product knowledge and product training to customers and internal associates via phone call and/or jobsite visits
Teach in person classes to scheduled training classes, on site dealer classes, or for internal associates
Establish and foster strong vendor relations, including the ability to follow administrative processes at different manufacturers
Align technical support goals and maintenance of job performance against job expectations
Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond
Continually improve product knowledge in order to promote a professional image in the field