Technical Advisor Technical Advisor
About The Position
Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! Körber Technologies, Inc., a leading Sales and Service company supporting the North American tobacco industry, is currently seeking a Technical Advisor to join our team. In this role, the Technical Advisor will be responsible for providing technical clarification on individual quotes and orders related to machinery upgrades, conversions, spare parts, and subunits. Additional responsibilities include the inspection of kits and conversion components, as well as conducting quality audits on machines to ensure compliance with specifications and standards.
Requirements
- Bachelor’s degree in Mechanical Engineering or a related technical field required. Equivalent hands-on experience in a mechanical or industrial engineering environment may be considered
- Minimum of three (3) years of experience in a technical support, design, or engineering role
- Proficiency in English, both written and verbal. Working knowledge of German preferred to support technical documentation and collaboration with global teams
- Proficient in Microsoft Office Suite, including Word and Excel
- Experience with SAP or similar ERP systems
- Strong analytical and problem-solving abilities
- Ability to read, interpret, and apply technical detail and assembly drawings in 2D and 3D, schematics, and specifications
Nice To Haves
- Prior experience with Körber Technologies products or similar automated/mechanical systems is a plus
Responsibilities
- Provide technical clarification for customer inquiries related to quotes and orders involving machine upgrades, conversions, partial overhauls, and new machines
- Conduct quality inspections of kits, conversions, and machines to ensure compliance with technical and quality standards
- Support Account Administrators with order processing, purchasing, sales, and assembly activities
- Collaborate with Körber Technologies to resolve customer inquiries and orders requiring technical clarification
- Ensure timely and accurate responses to customers by minimizing turnaround time and executing orders in a technically correct manner
- Maintain organized and accurate records of all technical clarifications related to inquiries and orders
- Update and manage equipment history files for machines installed at customer sites
- Perform additional duties as assigned to support business and operational needs
- Demonstrate flexibility to work occasional overtime when required to meet project deadlines, in accordance with company policy and applicable labor laws
Benefits
- Competitive salary
- Flexible working hours
- Paid vacation
- Vacation purchase program
- Sick days
- Paid holidays
- 401k Plan with a $1 for $1 match up to 6% of your base income
- Medical, dental, vision insurance plans
- Basic life and disability insurances, both short and long term, paid by employer
- Voluntary life insurance purchase program
- Training and Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
