Technical Service Account Manager

IFF•Cedar Rapids, IA

5d•Remote

About The Position

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products. The Health & Biosciences division channels passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. This role is based in the United States and is a remote position. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact.

Requirements

Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
Strong analytical and problem‑solving skills with the ability to interpret technical data
Proficiency with Microsoft Office
Customer‑focused mindset with strong relationship‑building skills
Self‑motivated and results‑oriented, able to work independently
Strong organizational skills and ability to prioritize in a dynamic environment
Ability to collaborate effectively across Sales, Marketing, and R&D

Nice To Haves

Experience with JMP or other statistical software preferred
Willingness to travel 50% or more
Hands‑on experience supporting fermentation or enzyme‑driven industrial processes
Prior success in a customer‑facing technical or application support role
Ability to translate complex technical insights into clear, actionable customer recommendations

Responsibilities

Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
Collaborate with sales teams during customer meetings, trainings, and onsite visits
Serve as an internal technical expert on assigned product lines, applications, and limitations
Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
Analyze process and laboratory data to identify improvement opportunities and make recommendations
Develop tools or models to enhance data analysis and technical decision‑making
Deliver customer training on product selection, application, and optimization
Provide post‑sale technical troubleshooting during product testing and implementation
Support account planning and identify business development opportunities from a technical and commercial perspective