Technical Salesforce Trainer

BELFOR Franchise Group • Birmingham, MI

13d • Onsite

About The Position

We are seeking a dedicated Technical Salesforce Trainer to lead technical enablement, onboarding, and continuous platform education for our operational team. In the restoration industry, real-time data accuracy, immediate field updates, and precise scope/job-costing tracking are critical to insurance claims processing and cash flow. This position requires full-time, 100% in-person presence at our facility to deliver live, hands-on classroom instruction, conduct side-by-side technical coaching, and provide immediate operational support for our team.

Requirements

• 2-4+ years of hands-on technical software training experience, with at least 2 years focused directly on the Salesforce platform.
• Deep working knowledge of standard and custom objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App.
• Demonstrated ability to lead engaging, interactive classroom instruction and 1-on-1 coaching sessions in a physical office setting.

Nice To Haves

• Prior experience in restoration, construction, trades, or field services is highly preferred.
• Salesforce Certified Administrator or Certified Instructor credentials preferred.

Responsibilities

• Facilitate 100% in-person classroom training, technical onboarding labs, and side-by-side desk coaching to ensure rapid time-to-proficiency across all operational roles.
• Design, build, and maintain technical training modules, printed quick reference guides, and role-based operational SOPs translating complex Salesforce configurations into clear instructions.
• Audit end-user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators.
• Other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed