Technical Sales Support Specialist

Chemelex • Edmonton, AB

1d

About The Position

Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments – from industrial plants and data centers to people’s homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.

Requirements

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Previous experience with Architectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)
• Previous experience with ERP/quote management system
• Previous experience with Call center phone system
• Multi-task and balance shifting priorities to satisfy customer requests.
• Strong communication/interpersonal skills.
• Advanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.
• Problem solving under adverse time constraints.
• Have a positive and constructive impact on the team; a professional attitude towards different positions within the organization.
• Follow standard work processes and help create them when needed.

Responsibilities

• Provide pre and post sales support via phone and email to our sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
• Application of product approvals and suitability of use for heat tracing designs.
• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support – which could include controller comissioning, product troubleshooting, or sales presentation/training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level