Technical Sales Support Specialist
About The Position
The Technical Sales Support Specialist serves as the primary point of contact for supporting the Sales organization and customers regarding NEMA products. This role is critical in driving business growth by delivering technical and operational support throughout the pre-sale and post-sale stages, ensuring a seamless customer experience and enabling successful sales outcomes. Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Requirements
- High School Diploma or GED with minimum 6 years relevant experience
- Working knowledge of Microsoft Word, Outlook, PowerPoint and Excel.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Nice To Haves
- Associate’s Degree and minimum 4 years or Bachelor's Degree and minimum 2 years experience with NEMA or electrical motor product background
- Working knowledge of Baldor’s SAP, OMS, VIP4
- Understanding of manufacturing concepts, processes and Flex-Flow / Lean concepts
- Understanding of international laws, trade compliance, and US export, incoterms and exchange rates and ABB intercompany/international trade and routing practices
Responsibilities
- Serve as the primary customer contact, providing timely communication on delivery schedules, payment terms, and general conditions while ensuring a positive customer experience.
- Support sales activities by delivering technical guidance, value propositions, and effective solutions to inquiries, coordinating with internal teams for issue resolution.
- Monitor and manage order status, administrative processes, and escalations, ensuring smooth execution of sales transactions and supporting cash collection when needed.
- Identify market opportunities and improvement areas through analysis of customer needs and inquiry trends, contributing to business growth and process optimization.
Benefits
- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation under a permissive time away policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
