Technical Sales Support Specialist

EPTA•Columbus, GA

2h•Remote

About The Position

The Technical Sales Support Specialist will manage technical training for clients and local Epta entities, implement remote support through digital platforms, and develop digital training such as eLearning and video instructions. This role will support the client technical department in integrating Epta solutions, assist clients with warranty requests and spare parts orders, and contribute to customer satisfaction by presenting Epta solutions with a focus on technical aspects and innovation. The specialist will also collect market information and client needs, collaborate with internal departments to improve Epta solutions, and promote sales activities for new equipment and services.

Requirements

Professional experience in the role or similar: 1-3 years
Management experience: preferably in vending industry, horeca and/or equipment installation.
Highest Education Level: High school or ITS (electronics or technical specialization)

Responsibilities

Manage technical training for clients and local Epta entities during client visits.
Implementation of remote support through digital platforms.
Implementation of digital training such as eLearning and video instructions.
Support the client technical department to integrate Epta solutions.
Assist clients in managing warranty requests and/or spare parts orders through our portal.
Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation).
Collect market information and client needs.
Collaborate with internal departments to improve Epta solutions based on client needs.
Promote sales activities and sell all products and services of new equipment.