Technical Sales Support & Service Manager

Eaton Corporation•Chanhassen, MN

20d•$113,000 - $165,000•Hybrid

About The Position

Eaton's FFD Fluid Filtration Division is seeking a Technical Sales Support & Service Manager for its Chanhassen, MN facility. This hybrid role leads a team of technical specialists responsible for technical sales support, field service, North American rental fleet, and customer-facing filtration solutions across North America. The manager is accountable for developing team capabilities, driving operational excellence, and ensuring the delivery of accurate, timely, and competitive technical solutions to support revenue growth and customer satisfaction. This role involves close collaboration with sales, engineering, product management, operations, and marketing to establish technical support strategies, lead continuous improvement initiatives, and resolve complex customer and business challenges. The position serves as the functional leader for technical expertise, process optimization, talent development, and cross-functional execution within the Filtration business.

Requirements

Bachelor’s degree from an accredited institution
Seven (7) years of experience in industrial technical sales, applications engineering, field service, manufacturing operations, or related technical commercial disciplines.
Three (3) years of formal or informal leadership experience leading technical or commercial teams.
Must be able to travel up to 25%.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Only candidates within a 50-mile radius of Chanhassen, MN will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Nice To Haves

Experience managing multi-site or geographically dispersed teams.
Experience leading continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
Experience supporting global customers and cross-functional international teams.
Strong knowledge of Salesforce, Oracle CPQ, ERP platforms, and Power BI.
Experience in industrial filtration, fluid power, process equipment, oil and gas, life sciences, or related markets.

Responsibilities

Lead, coach, and develop Technical Sales Specialists and Filtration Systems Specialists to achieve business and professional development objectives.
Establish team goals, performance expectations, and development plans aligned with commercial and operational priorities.
Drive technical support strategies that improve customer responsiveness, quote quality, proposal accuracy and efficiency.
Manage staffing, workload balancing, succession planning, and resource allocation across North America.
Develop and monitor key performance indicators related to quoting, proposal cycle time, technical support responsiveness, field service effectiveness, and customer experience.
Lead continuous improvement initiatives that increase efficiency, standardization, automation, and scalability of technical sales and support processes.
Ensure high-quality technical support for engineered, configured, and standard filtration products and systems.
Partner with Sales, Product Management, Marketing, Engineering, Supply Chain, and Operations to support growth initiatives and product lifecycle management.
Establish and maintain quoting standards, pricing governance, proposal review processes, and technical documentation practices.
Drive sales growth in field service and rental fleet services.
Support strategic customer opportunities by providing executive-level technical guidance and commercial risk assessment.
Lead resolution of complex customer issues, product performance concerns, and field escalations.
Facilitate development and delivery of technical training programs for employees, distributors, and customers.
Drive adoption and optimization of commercial technologies including customer relationship management platforms, configure-price-quote systems, and enterprise resource planning systems.
Collaborate with global teams to share technical knowledge, best practices, and process improvements.
Provide leadership for cross-functional projects involving new product introductions, digital transformation initiatives, and customer experience improvements.
Promote a culture of safety, accountability, customer focus, innovation, and continuous learning.