Technical Sales Support Representative

ITT

3d•Onsite

About The Position

The position will be in charge to position ITT Goulds as the best pump supplier for main projects, increasing slurry / Verticals pump installed base. This role involves on-site installation, service, repair, process and development support, test support, trouble shooting, and training of products at customer facilities in a timely and cost-effective manner. The representative will help customers with the operation and maintenance of the pumping system and act as company experts with customers on administrative and technical matters.

Requirements

Mechanical, Electrical, Industrial Engineer.
Vibration Analysis Level I (Level II Desirable)
Shaft Alignment certification (Desirable)
English (Intermediate - Advanced)
at least 3 years of verified experience on: Pump Start-up & operation.
Predictive / corrective pumps maintenance.
Pump Test and API Norms Reference.
Work Under Pressure.
Personal Training skills.
Full knowledge on Hydraulics & Centrifugal Pumps.
Intermediate Electric Motor & Diesel Engines knowledge.
Basic VFD Operation.
Basic Process Knowledge.

Nice To Haves

Vibration Analysis Level II
Shaft Alignment certification

Responsibilities

Identify potential pump repair opportunities.
Pump Commissioning and Start-up.
Warranty Evaluation on-site.
Customer surveys and evaluations.
Diagnoses and troubleshooting Repairs.
Prepare detailed Service Reports for customers and company.
Follow the company expenses policy and submit expense reports in timely matters and within the limits established in the company expenses policy.
Maintain tools/work equipment in good working conditions.
Problem solving.
Maintain a customer focus to ensure customer satisfaction.