Technical Sales Specialist - Tissue Converting Machines
About The Position
The Technical Sales Specialist is a customer-facing technical sales professional responsible for driving growth of Valmet's Tissue Converting machine upgrades business throughout North America. This position serves as the primary technical resource for assigned customer accounts, identifying, developing, and securing machine upgrade opportunities that improve customer productivity, reliability, safety, quality, and operational performance. Reporting directly to the Manager, Tissue Converting Services North America, the Technical Sales Specialist works closely with customers, engineering, field service personnel, sales teams, and global product experts to develop technical solutions and create competitive upgrade proposals. This role leads the quotation process from opportunity identification through proposal submission and order acquisition while maintaining ownership of the sales pipeline and revenue forecast. Success in this role requires strong technical knowledge of tissue converting equipment, exceptional customer relationship skills, and the ability to translate customer challenges into value-driven upgrade solutions.
Requirements
- Strong technical knowledge of tissue converting machinery and manufacturing processes.
- Ability to understand and discuss mechanical, electrical, controls, automation, and process-related machine systems.
- Experience reading and interpreting engineering drawings, schematics, technical specifications, and machine documentation.
- Strong customer relationship and consultative selling skills.
- Proficiency with Microsoft Office applications and CRM systems.
- Ability to travel up to 20% throughout North America.
Nice To Haves
- Associate Degree in a technical discipline highly desired.
- Bachelor's Degree in Engineering or related technical field preferred.
- Prior field service experience within the tissue converting industry.
- Experience developing technical quotations, proposals, and cost estimates.
Responsibilities
- Develop and maintain strong relationships with assigned customer accounts throughout North America.
- Identify, develop, and close machine upgrade opportunities for tissue converting equipment.
- Conduct customer meetings through in-person visits, Teams meetings, phone calls, and other communication channels.
- Maintain and manage sales opportunities within CRM systems.
- Develop and maintain accurate revenue forecasts and pipeline visibility.
- Track opportunity status, probability of closure, and expected revenue.
- Identify equipment improvement opportunities.
- Review existing machine configuration and evaluate upgrade possibilities.
- Work directly with customer technical, maintenance, engineering, and operations personnel to identify opportunities for improvement.
- Lead the quotation and proposal development process.
- Coordinate engineering resources to develop technical solutions and cost estimates.
- Define project scope, technical requirements, timelines, and commercial proposals.
- Work closely with Engineering, Technical Service, Product Management, and Global Support Teams.
- Collaborate with field service personnel to identify upgrade opportunities discovered during customer visits.
- Support project handoff and transition activities following order receipt.
- Share market insights, customer feedback, and competitive information with internal teams.
Benefits
- 401(k) with a Company match-up
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
