Technical Sales Specialist Wood Veneer

Oakwood Veneer Company•Troy, MI

5d•Onsite

About The Position

Oakwood Veneer Company is seeking a full-time Technical Customer Service & Sales Specialist to join our team at our headquarters in Troy, Michigan. This is an on-site position working Monday through Friday from 8:30 AM to 5:00 PM in a professional office and manufacturing environment. We are looking for an experienced and dependable professional with a background in wood veneer, woodworking, cabinetry, furniture manufacturing, architectural millwork, laminates, wood products, manufacturing support, technical customer service, or technical sales. This role is ideal for someone who enjoys solving technical problems, helping customers succeed, and becoming a true product expert in a specialized manufacturing environment. This position combines technical customer support, inside sales support, manufacturing collaboration, and customer relationship management. You will work directly with customers while partnering internally with operations and production teams to support quality, product performance, and long-term customer success.

Requirements

At least 5 years of experience in woodworking, veneer, manufacturing, quality, production support, technical customer service, inside sales, or related industries.
Self-motivated, detail-oriented, organized, mechanically minded, and comfortable making decisions independently.
Strong communication skills, accountability, follow-through, and problem-solving ability.

Nice To Haves

Experience troubleshooting product or production-related issues is preferred.
Background in wood veneer, woodworking, cabinetry, furniture manufacturing, architectural millwork, laminates, wood products, manufacturing support, technical customer service, or technical sales.

Responsibilities

Provide technical customer support and product guidance by responding to customer questions, troubleshooting veneer application and performance concerns, recommending solutions, and helping customers select the correct products for their projects.
Investigate and solve manufacturing and field-related issues involving veneer cracking, checking, bonding, finishing, installation methods, substrate compatibility, and overall product performance while helping identify practical root-cause solutions.
Support sales growth and customer retention by building trusted customer relationships, communicating professionally across departments, and developing deep expertise in Oakwood Veneer products, manufacturing processes, and quality standards.