Technical Sales Specialist – MedTech Surgery
About The Position
We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of connected devices, software, cloud, and how to sell connected devices with associated software into hospitals. This person will be responsible for providing technical support to sales representatives and customers, communicating our connected medical devices and software and their IT specs, answering technical questions that arise from customers, and coordinating with relevant JJMT teams to fill in IT/IS questionnaires that come from customers and answer customer questions related to those questionnaires. The role will focus on North America sales but will also support APAC as needed and will coordinate closely with the EMEA team to ensure that processes followed are globally consistent.
Requirements
- Bachelor’s degree in engineering or a related domain. Advanced degree preferred
- Minimum of 2+ experience in Medtech, healthcare sales, SaaS, or technical roles
- Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices.
- Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context.
- Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format.
- Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment
- Flexibility for extensive travel (up to 30%) to meet with clients and attend events.
- Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress.
Nice To Haves
- Experience with connected medical devices and their use in OR’s
- Experience selling connected devices into hospitals
- Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows
- Knowledge of software architectures to protect PHI, data encryption, and data de-identification
- Knowledge of hospital network connectivity and cybersecurity protection protocols
- Experience with navigating hospital data security questionnaires and managing relevant stakeholders
Responsibilities
- Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise
- Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software
- Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback
- Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance.
- Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business.
- Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions.
- Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership.
Benefits
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Long-term incentive program
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
