About The Position

This role serves as an engineering and technical resource for the Sales team, engaging with customers via phone, email, and web. The position involves understanding customer engineering applications, providing technical product recommendations, and collaborating with both customer and internal engineering/production teams to align requirements with manufacturing capabilities. Key activities include reviewing drawings, preparing quotations, supporting sales efforts, ensuring customer satisfaction, and maintaining product knowledge. The role also supports order entry, marketing campaigns, and CRM updates.

Requirements

  • Associate experience level
  • 2 Years of experience required
  • Bachelor’s degree

Responsibilities

  • Serve as an engineering / technical resource for the Sales team during customer engagements via phone, email, and web.
  • Understand customer engineering applications and provide technical product recommendations.
  • Collaborate with customer engineering and design teams to understand technical requirements and constraints.
  • Interface with internal engineering and production teams to align customer requirements with manufacturing capabilities.
  • Review customer drawings and specifications to support the design and quoting process.
  • Participate in customer meetings, conference calls, trade shows, and site visits to support project development and technical discussions.
  • Prepare and deliver accurate quotations, proposals, and product configurations based on customer specs.
  • Collaborate with sales representatives, customer service, and engineering teams to support customer needs and develop strong customer relationships.
  • Follow up on quotes and proposals, helping to close sales and achieve revenue targets.
  • Ensure customer satisfaction through timely follow-up, clear communications, and issue resolution.
  • Maintain a deep understanding of product offerings, applications, and industry use cases.
  • Support order entry and work with operations to ensure timely delivery of products.
  • Support marketing and sales campaigns through outbound follow-ups, email campaigns, and lead nurturing.
  • Update CRM system with accurate records of customer interactions and sales activities.
  • Other projects and duties as assigned.
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