Technical Sales Engineer

Rice Lake Weighing Systems•Rice Lake, WI

6d•Onsite

About The Position

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Sales Engineer to join our team! The Technical Sales Engineer performs a variety of inside sales duties including answering technical sales calls from customers, responding to customer inquiries regarding order status, order verification, order entry, price, delivery queries, special quotes, application specifications and assisting them in any customer service situation. They also ensure that all customer interactions are professional and friendly. The Technical Sales Engineers daily tasks have an emphasis in custom designed solutions specifically built to meet a customer’s need. These customized solutions often entail the writing of a custom software specification, specifying custom hardware need(s), or a combination of both to produce a product/system that meets the customer’s requirements. Finally, they must thrive in a team environment committed to world-class customer service.

Requirements

High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
Ability to work well under pressure and maintain professionalism during stressful situations
Self-motivated, confident, highly dependable, and possess solid follow-up skills
Good M2K mainframe and personal computer skills including Windows, Word and Excel skills
Good typing/keyboarding skills, 50+ wpm
Good math skills to calculate figures and amounts such as discounts, percentages
Good verbal and written communications skills
Good organizational skills
Ability to multitask
Exceptional oral/written reporting skills
Excellent professional telephone skills and presence
Ability to respond to needs of customers in a timely and value-added manner
Valid Driver’s License
Degree in Computer Information Systems, Electrical Engineering Technology, or related electromechanical field, or 5 or more years’ experience in weighing or related industry

Nice To Haves

Five (5) or more years weighing industry or related industry experience preferred
Two (2) or more years sales experience

Responsibilities

Answering technical sales calls from customers
Responding to customer inquiries regarding order status, order verification, order entry, price, delivery queries, special quotes, and application specifications
Assisting customers in any customer service situation
Ensuring all customer interactions are professional and friendly
Writing custom software specifications
Specifying custom hardware needs
Interacting with other departments to gain access to necessary information