Technical Sales Engineer

ECMSI•Struthers, OH

3d•Onsite

About The Position

ECMSI is seeking a detail-driven Sales Engineer to support our sales team by building accurate, standardized customer quotes from ConnectWise opportunities. This role focuses on translating sales and technical requirements into professional proposals that align with ECMSI standards, approved vendors, and margin expectations. We primarily sell and support Fortinet, Ubiquiti (UniFi), and Dell servers and workstations. This position works closely with Sales, Engineering, and Operations in an in-person office environment.

Requirements

Experience working with ConnectWise (Manage/PSA and quoting tools)
Strong attention to detail and accuracy
Working knowledge of IT infrastructure solutions
Experience with Fortinet and/or Ubiquiti (UniFi) products
Experience with Dell servers and workstations
Understanding of Microsoft 365 and cloud services
Ability to follow defined standards and processes
Strong written communication skills
Ability to manage multiple quotes and deadlines
High school diploma or equivalent is required
Basic understanding of computer hardware, software, and networking principles.
Strong problem-solving skills and a passion for technology.
Excellent communication skills and the ability to work well in a team environment.
Willingness to learn and adapt to new technologies and systems.

Nice To Haves

Experience in a Sales Engineer, Pre-Sales, or Technical Sales Support role
MSP or IT services industry experience
Familiarity with Fortinet product lines (FortiGate, FortiSwitch, FortiAP, licensing)
Familiarity with UniFi networking products
Familiarity with Dell PowerEdge servers and Dell business-class workstations
Experience supporting sales teams without carrying a sales quota
an associate's degree in a related field is a plus.

Responsibilities

Build and manage customer quotes from ConnectWise Manage/PSA opportunities
Create accurate proposals for Fortinet firewalls, switches, wireless, and licensing
Create accurate proposals for Ubiquiti (UniFi) networking and wireless equipment
Create accurate proposals for Dell servers, storage, and workstations
Ensure all quotes follow ECMSI quoting standards, formats, and pricing guidelines
Translate sales input and technical requirements into complete, well-scoped proposals
Quote hardware, software, labor, and managed/professional services
Validate configurations, scope, assumptions, and margins prior to submission
Collaborate with Sales and Engineering to clarify requirements and reduce post-sale issues
Maintain and update product catalogs, bundles, and pricing in ConnectWise
Support revisions, re-quotes, and change requests as opportunities progress
Assist with clean handoff documentation to project and service delivery teams