Technical Sales Engineer/Specialist

Xylem•Mokena, IL

4d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Technical Sales Engineer/Specialist! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! THE ROLE: The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support Teams. These teams are responsible for providing pre- and post-sales technical support for the development and implementation of complex products, applications, and solutions. This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure – Transport division. In this role, the incumbent will work closely with sales, customer support, and project management teams to support customers.

Requirements

Bachelor’s degree in engineering or equivalent experience required
0-2+ years of relevant experience. Engineer-in-training (EIT) and recent graduates welcome!
Ability to use consistent business processes to achieve desired results, including ability to react appropriately and timely to changing business needs.
Willingness and ability to always provide superior customer service.
Ability to effectively communicate verbally and in writing.
Strong problem-solving and negotiation skills.
Effective interpersonal skills with customers, coworkers, and management
Strong teamwork and organizational skills with the ability to multi-task.
Proficiency in Microsoft Office products and the use of computer applications.
Valid driver’s license with acceptable driving record

Nice To Haves

Mechanical engineering or automation degree
Knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas, and electric motors.

Responsibilities

Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers, while being assisted by Engineering in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions.
Assist Engineering Team, who is responsible for providing technical and product expertise, as well as researching and gathering data to understand how to meet the customers consultancy needs or solve the customer problem.
Work closely with internal colleagues, subject matter experts, and technical and commercial resources to review tender documents.
Provide essential support to the sales team in quotation creation process for engineered projects.
Contribute as a technical consultant in efforts to prepare and review project bid package.
Provide product and application expertise, design support, technical drawing support, etc. Advise sales team on technical requests and implications as they relate to the project.
Aid Application Engineers and Sales, who are responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures the proposal is technically viable, and feasible.
Work closely with the Engineering Team to prepare and review technical submittals on time and follow up closely with customer for approval.
Review specifications and ensure submitted drawings are compliant.
Address promptly the questions from customers on the drawings submitted.
Work in collaboration with third party vendors to ensure the customer requirements are fully met.
Work closely with the party who requested post sale support to gain deeper understanding of request and scope the need.
Support the project managers in providing technical solutions to the customers and Engineers.
Provide support to the application engineers in conducting application training for customer service and operations.
Participate in Xylem Watermark volunteer activities