Technical Sales Development Program

Ciena•Atlanta, GA

5d•Onsite

About The Position

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. How You Will Contribute Our comprehensive, 24- month, Atlanta, GA based Technical Sales Development Program (TSDP) will prepare you for a successful career in technical sales as an Account Manager (AM) or in sales engineering as a Sales Engineer (SE). An Account Manager (AM) has a relentless drive to achieve results and is pivotal to Ciena’s success. They are trusted partners and strategic thinkers with exceptional communication and negotiation skills. An AM focuses on strengthening connections with current customers and identifying new business opportunities. A Sales Engineer (SE) serves as the technical bridge between Ciena’s current and future customers. They engage with customers in a consultative capacity, utilizing their technical aptitude to design networks, cultivate sales and profitability within current accounts, and develop business strategies to drive new client opportunities by taking ownership of the prime technical relationship. As a participant in this classroom-based and hands-on training program, you’ll have ample opportunities for networking, mentoring, and coaching with engineers, architects, and other professional/technical personnel enterprise-wide. You’ll not only work with our sophisticated technology, but you’ll also learn how to prospect for new business, solve problems, and learn to understand what excellent customer service looks like. You’ll undertake deep dives into Ciena’s product portfolios and organization, customer landscape, network and engineering design, the end-to-end sales cycle and key functional groups such as Field Service, Technical Support, Professional Services, and Program Management. At the conclusion of the training program, you may be asked to relocate to one of Ciena’s nationwide markets.

Requirements

Bachelor’s Degree in Engineering or Business

Nice To Haves

Prior technical and/or sales co-op/work experience.

Responsibilities

Prepare for a successful career in technical sales as an Account Manager (AM) or in sales engineering as a Sales Engineer (SE).
Strengthen connections with current customers and identify new business opportunities.
Serve as the technical bridge between Ciena’s current and future customers.
Engage with customers in a consultative capacity, utilizing technical aptitude to design networks, cultivate sales and profitability within current accounts, and develop business strategies to drive new client opportunities.
Prospect for new business.
Solve problems.
Understand what excellent customer service looks like.
Undertake deep dives into Ciena’s product portfolios and organization, customer landscape, network and engineering design, the end-to-end sales cycle and key functional groups such as Field Service, Technical Support, Professional Services, and Program Management.