Technical Sales Customer Support

SPIRIT ELECTRONICS•Phoenix, AZ

About The Position

The Technical Sales Customer Support position is a critical role that bridges Spirit’s technical sales team and customers, providing expert support throughout the customer journey. This position requires a unique blend of technical knowledge and customer service excellence to support Spirit’s customers in the aerospace and defense industry. The ideal candidate will assist customers with technical inquiries related to Spirit’s microelectronics, semiconductors, engineering services, MIL-STD testing solutions, and assembly services, ensuring high levels of customer satisfaction and retention.

Requirements

3+ years of technical support or customer service within the electronics or aerospace and defense industry
Bachelor’s degree in electrical engineering, computer engineering, or related technical field; technical background a must
Strong understanding of microelectronics, semiconductors, and EEE components
Knowledge of MIL-STD specifications and testing requirements
Familiarity with quality systems and aerospace/defense industry standards
Excellent customer service skills with a focus on technical problem-solving
Strong verbal and written communication skills, with the ability to explain technical concepts clearly
Experience with CRM systems and technical documentation tools
Ability to manage multiple priorities and respond effectively to urgent customer needs
Detail-oriented with strong organizational and follow-up skills
Proficiency in Microsoft Office Suite and technical software applications
Experience with technical documentation and report writing
Understanding of export compliance regulations and procedures
Ability to work effectively in a team environment
Flexibility to occasionally work outside regular business hours to support customer needs

Responsibilities

Serve as the primary technical support contact for customers, addressing inquiries related to engineering product and service specifications, capabilities, and applications
Provide comprehensive pre-sales and post-sales technical support to customers and the Technical Sales team
Assist customers with part and service selection, cross-referencing, and technical documentation requirements
Coordinate with internal teams (Engineering, Quality, and Operations) to resolve complex technical issues and customer requests
Document and track all customer interactions, technical inquiries, and resolution steps in the ERP system
Support the Technical Sales team by providing detailed product information and technical clarifications during the sales process
Assist in the preparation of technical documentation, including data sheets, application notes, and support materials
Monitor and follow up on open customer issues to ensure timely resolution and customer satisfaction
Collaborate with Quality and Engineering teams to address product- or service-related concerns and facilitate testing requirements
Support customer audits and site visits by preparing technical documentation and participating in technical discussions
Maintain up-to-date knowledge of product offerings, technical specifications, and industry requirements
Assist in developing and maintaining technical support procedures and best practices
Participate in internal training sessions to stay current with new products and technical developments
Help identify common technical issues and contribute to the development of solutions and preventive measures