Technical Sales Consultant

GTA•Tamuning, GU

15h

About The Position

The Business Success Team is at the heart of the customer experience. We focus on building long-term partnerships by supporting customers throughout their entire lifecycle. Our team is made up of collaborative, customer-focused, and detail-driven professionals who work closely with Sales, Operations, Service Delivery, Finance, and Technical teams to ensure our business customers receive seamless, high-quality service. Together, we champion customer adoption, retention, and growth while continuously improving how we support and serve our clients. If you enjoy being the connector between teams, solving problems, and helping customers succeed, this is the place for you. We're seeking a proactive, technically minded professional who thrives at the intersection of sales and engineering. The ideal candidate excels at translating business needs into clean, implementable solutions and have a talent for presenting complex concepts clearly. If you take ownership from concept to delivery and want to shape customer experiences that drive real business outcomes, this role is for you. As a Technical Sales Consultant, you'll play a critical role in GTA's Business Success Center by providing technical leadership that ensures customer solutions are technically sound, commercially viable, and delivered on time. You'll serve as the technical partner to our commercial teams throughout the entire sales cycle.

Requirements

High School Diploma or equivalent required
Minimum of 3–5 years of experience in technical sales, solutions engineering, network engineering, or a telecommunications-related role.
Strong understanding of telecommunications and networking technologies, including fiber, IP networking, Ethernet, and voice services.
Proven experience translating customer requirements into technical solutions and service designs.
Strong written and verbal communication skills, with the ability to present technical concepts to non-technical audiences.
Proficiency in technical documentation, solution diagrams, and design summaries.
Strong organizational skills with attention to detail to ensure order accuracy and quality.
Must possess a valid Guam Driver’s License and be willing to travel to various locations.
Must successfully pass a background check and drug screening

Nice To Haves

Bachelor’s degree in Information Technology, Engineering, Telecommunications, or a related field preferred.
Experience in a service provider or carrier environment, particularly supporting business or government customers.
Hands-on experience with Dedicated Internet Access (DIA), Hosted PBX, managed security, and Ethernet services.
Familiarity with RFP responses, technical proposals, and solution architecture documentation.
Knowledge of network feasibility analysis, diverse routing, and non-standard builds.
Experience working with pricing, margin analysis, or cost modeling teams.
Industry certifications such as CCNA, CCNP, Network+, or equivalent.
Experience supporting customer-facing technical presentations and executive-level discussions.

Responsibilities

Participate in customer discovery sessions with Account Managers.
Translate customer business needs into clear technical requirements and recommended solutions.
Develop and present customer-facing technical materials, solution diagrams, and technical overviews.
Design complete end-to-end solutions for services including: Fiber Dedicated Internet Access (DIA) Ethernet Hosted PBX Digital TV Managed security solutions
Perform feasibility assessments and partner with Engineering on non-standard builds or diverse routing requests.
Ensure all solution designs comply with GTA network standards, BSC policies, and best practices.
Collaborate with the CEC Pricing team to validate cost, margin, and design assumptions.
Provide technical inputs including drop distances, fiber availability, CPE requirements, IP addressing, and cross-connect needs.
Support RFP responses with technical write-ups, architecture descriptions, and solution diagrams.
Own the technical integrity of solutions prior to provisioning.
Deliver complete technical packages, design summaries, and installation notes to BSC order coordinators and Operations teams.
Reduce order fallout, redesigns, and scheduling delays through clean, accurate technical documentation.
Partner closely with Sales, Engineering, NOC, and Field Operations to ensure seamless execution of customer solutions.
Participate in funnel reviews, design checkpoints, and activation readiness discussions.
Support customer calls, technical presentations, and solution reviews as needed.
Support continuous improvement of technical sales processes, documentation standards, and solution consistency.
Perform other related duties as assigned to support business objectives and customer success initiatives.
Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
Remains up to date on the latest services and products we provide and has a clear understanding of how each work.
Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings.
Stays current with knowledge of products clients require and can foresee their future technology needs
Punctual and dependable to meet the needs of our customers.
Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.