Technical Sales and Field Service Engineer

CaptiveAire•Des Moines, IA

3h•$70,000 - $100,000•Hybrid

About The Position

CaptiveAire is seeking a driven and motivated engineer to join its sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work, requiring comfort in a result-driven, fast-paced environment. The role includes extensive formalized training and mentorship to develop skills and gain an understanding of CaptiveAire products, market strategies, application engineering processes, business development, and sales strategies. CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment, with a primary purpose to provide fully integrated, sustainable HVAC Systems. The company has been an industry leader for over 40 years, known for innovative technologies, unmatched service, competitive pricing, and rapid lead times, with a mission to provide the highest quality products and service at the lowest possible price. CaptiveAire is strongly committed to employee development, offering continuous education opportunities, including sponsorship for Professional Engineering licenses and ongoing learning through weekly webinars and technical videos. A technical sales role at CaptiveAire encompasses a wide variety of tasks, with projects being high in volume and unique, spanning design, procurement, coordination, and post-sale support. The work week typically involves two to three full days in the office for bids, one to two days on job sites, and one day dedicated to territory development, which may include presentations to the engineering community, customer visits, or networking.

Requirements

0-5 years experience
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Excellent computer, organizational and communication/presentation skills
Problem solving with a passion for continuous learning
Strong desire to interface with the customer
Embrace new technologies and business savvy
Passion for work with aggressive nature to succeed
Willing to travel for various training opportunities
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
MUST BE A “GO GETTER”!

Responsibilities

Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
Perform daily tasks including inside sales support, application engineering and outside sales.
Conduct presentations, prepare quotes, manage submittals, provide technical product support, perform job site visits and hands on troubleshooting as needed.
Educate and promote CaptiveAire products to users in your market through conference calls, meetings, organizing presentations, and product demos.
Research and develop new business opportunities with new and existing users.
Provide top notch customer service and demonstrate willingness to go above and beyond to serve the customer.
Ensure quick turnaround times as a priority.
Continuously evaluate and improve processes as well as the customer experience.
Conduct outside sales meetings and calls to build relationships with existing and new customers.
Apply products using sound engineering principles through application engineering.
Manage project installations in progress, including schedules/plans, to guarantee timely equipment delivery and customer satisfaction.
Provide service and technical support of existing equipment.
Support end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.