Technical Relationship Manager, News Operations

Apple•Austin, TX

About The Position

News, the app that collects all the stories you want to read, is powered by Apple News Format, which allows publishers to craft beautiful editorial layouts and custom typography. The News Operations team provides support, guidance and training to help publishers make the most of their content on the platform. We forge strong and lasting relationships with publishers of all sizes, from multinationals to indies. It is the job of our to take the latest updates to Apple News Format from Apple engineering directly to publisher development teams, offer support and gather feedback. You will work with XF teams and develop tools and workflows to improve processes. With a monthly release cycle, you will need to stay on top of product development, work multi-functionally to keep all teams abreast of updates and effectively translate all this for an external audience. The ideal candidate will be a strong communicator, be detail oriented and have a customer focus. You will have a strong understanding of current web publishing standards and feel confident providing feedback to external project managers. You may also be required to create and deliver presentations to internal and external audiences.

Requirements

Strong communicator
Detail oriented
Customer focus
Strong understanding of current web publishing standards
Confident providing feedback to external project managers
Proficiency with modern productivity and AI tools
Demonstrated experience leveraging AI and automation to create workflow efficiencies and reduce manual overhead
5+ years of experience in Partner or Project Management
Strong ability to meet with stakeholders and distill requests into meaningful workflows and changes
Impeccable written and verbal communication
Experience preparing and reviewing technical documentation
Experience working and reporting cross-functionally
Strong presentation skills
Proficient in one or more of scripting languages (system automations / web development): e.g. Python, Ruby, Swift
Excellent debugging skills with the ability to quickly recognize patterns and identify root causes
Proficient in using a variety of productivity tools
Able to summarize and effectively communicate technical issues and actions to key stakeholders and leadership teams
A passion for digital publishing
Experience with Content Management Systems

Responsibilities

Take the latest updates to Apple News Format from Apple engineering directly to publisher development teams.
Offer support and gather feedback from publishers.
Work with XF teams and develop tools and workflows to improve processes.
Stay on top of product development with a monthly release cycle.
Work multi-functionally to keep all teams abreast of updates.
Effectively translate technical information for an external audience.
Create and deliver presentations to internal and external audiences.
Leverage AI and automation to create workflow efficiencies and reduce manual overhead.
Meet with stakeholders and distill requests into meaningful workflows and changes.
Prepare and review technical documentation.
Work and report cross-functionally.
Summarize and effectively communicate technical issues and actions to key stakeholders and leadership teams.