Technical Relationship Manager, Americas

ControlUp

4d • Hybrid

About The Position

As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization.
You will work closely with customers to design, implement, configure ControlUp solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.
Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts.
ControlUp TRMs are experienced IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.
Successful TRMs are self-motivated, charismatic problem-solvers who thrive on working collaboratively with customers to solve complex technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day.

Requirements

• Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
• A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
• A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
• Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work
• Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies.
• Hands-on experience with desktop management.
• PowerShell scripting skills.
• IT consulting.
• Proven ability to design, build, and deliver technology solutions to enterprise customers.
• Experience working with APIs.
• Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels.
• Strong organizational, note-taking, and time management skills.

Nice To Haves

• Ability to speak French, German, Spanish, or Dutch

Responsibilities

• Support customers using active listening and consultative investigation techniques to deeply understand their needs.
• Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement.
• Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases.
• Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process.
• Identify and develop technical collateral, including best practices, deployment architectures, and solution guides.
• Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support.
• Provide feedback to management on process and practice improvements.
• Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development.
• Occasionally travel to customer sites as needed (average of 1-2 visits per quarter)

Benefits

• Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
• Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
• Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
• True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees