Technical Quality Supervisor

Idaho Health Insurance Exchange•Boise, ID

31d•Onsite

About The Position

This role is 100% in-office at our Boise, Idaho location Position title: Technical Quality Supervisor Reports to: Business Systems Manager FLSA status: Exempt Position Summary The Technical Quality Supervisor leads a team responsible for designing and conducting a range of system tests throughout the software development lifecycle to ensure a reliable and consistent system, while also supporting technical issue troubleshooting and resolution. Key responsibilities include design and creation of test plans, conducting manual and automated tests, tracking bugs and defects, collaborating with business analysts, release management, and developers, and performing post-release testing. This role also plays a critical role in the coordination and execution of partner integration testing with internal and external teams.

Requirements

Bachelor’s degree in Computer Science, Information Systems or related discipline
3+ years’ experience performing software testing as well as proven ability to conduct technical troubleshooting
Exceptional customer service skills including an aptitude and temperament for technical support
Experience with performance testing tools
Experience with SQL and a working knowledge of databases
Experience using the Atlassian suite of products as well as participating in the software development lifecycle through Agile methodologies
Experience using test automation tools and frameworks (Selenium, Test Rigor, Browser Stack)
Experience with API testing and mobile application testing (iOS and Android)
Experience optimizing complex enterprise systems
Expertise in cloud-based architectures, AI-driven troubleshooting, and DevOps methodologies
Ability to research, define and analyze business problems
Knowledge of software development and maintenance methodologies
Proficient with Windows and web-based systems including Microsoft Office: Outlook, Word, Excel, PowerPoint and Visio
Ability to effectively communicate business concepts to technical audiences as well as technical and data concepts to non-technical audiences
Strong analytical, technical, and organizational skills
Excellent verbal and written communication as well as business writing skills
Proven ability in relationship building and facilitation
Ability to adhere to strict confidentiality policies and procedures consistent with the values and integrity of YHI
Demonstrated ability to work within a fast-paced, quickly evolving organization, manage multiple, complex priorities and respond effectively to change
Ability to work with minimal supervision and under tight deadlines
A committed self-starter with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
Ability to work in office and workshop settings. Frequent facilitation of meetings, workshops, or group meetings. Use of normal office machines and specialized audio-visual equipment for presentations.
Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. Must possess the ability to write and compose correspondence, memorandums, and reports manually and via computer or email as well as be able to make presentations.
Availability to work additional hours or weekends as projects demand.

Nice To Haves

Relevant certification in software testing or quality assurance (ISTQB, CSTE, or similar) preferred

Responsibilities

Oversee all day-to-day activities of a team of Technical Quality Analysts and a Technical Support Engineer.
Set the leadership vision and demonstrate the behaviors necessary as a leader to ensure an effective team culture.
Provide leadership and guidance to enable the system quality team to effectively meet business and operational needs.
Effectively monitor and maintain staff performance levels (i.e., quality, productivity, time management, report progress and completion, and other expectations of the team).
Directly supervise the system quality team, to include interviewing/hiring, training and coaching, scheduling and schedule adherence, performance management, and handling disciplinary situations.
Complete weekly catchups and monthly performance reviews to ensure continued employee engagement with members of the quality team
Develop extensive knowledge of the organization’s technology platform and its functions.
Design and document several test suites made up of test plans, cases, and scripts for testing Your Health Idaho’s technology platform.
Execute manual and automated tests to identify bugs, document issues, and report them to development teams.
Oversee completion of a full regression test suite through automated testing.
Investigate, troubleshoot, and resolve issues reported by internal customers during testing runs.
Ensure full understanding of issues and bugs and report to development teams.
Participate in problem solving discussions and relaying important application feedback across a variety of technical teams including software development, networking, security, and infrastructure.
Perform debugging procedures.
Conduct root cause and impact analysis for recurring or high priority issues and provide reports to leadership as requested.
Document processes and contribute to a knowledge base for other quality assurance team members.
Apply expertise in test automation tools and frameworks to increase the efficiency of the testing process.
Maintain a current knowledge of QA best practices and industry trends to ensure continued evolution of the QA function at Your Health Idaho.
Provide support on new initiatives and work with staff as necessary to resolve issues.
Review and analyze data from multiple internal and external sources.
Perform other duties as assigned.