Technical Quality Engineer - BESS

Sungrow USA Corporation•Houston, TX

7d•$75,000 - $105,000•Onsite

About The Position

The Technical Quality Project Engineer serves as the program-level owner of engineering change (ECO) and rework execution, responsible for architecting and managing end-to-end project lifecycles across multiple concurrent initiatives. This role acts as the primary first point of contact (initial response window owner) for both internal stakeholders and external customers, ensuring timely intake, technical triage, and structured escalation of rework-related issues. A critical component of this role is the prioritization and sequencing of rework projects using risk-based frameworks that account for customer impact, technical severity, system criticality, and resource constraints. The engineer applies advanced project planning methodologies, data-driven prioritization models, and execution strategies to optimize resource allocation and accelerate resolution of high-impact field issues. Acting as a cross-functional integration lead, the engineer synchronizes Field Service, Supply Chain, Quality, and third-party partners through structured governance, ensuring rapid response, schedule adherence, cost control, and technical compliance across all phases of project execution.

Requirements

Minimum 3+ years of experience in the PV industry, engineering, field service, or technical customer support environments; solar/PV experience strongly preferred.
Bachelor’s degree in engineering, technical discipline, or equivalent practical experience.
Strong project management capabilities, including project planning, scheduling, resource allocation, and execution tracking across multiple concurrent initiatives.
Solid technical problem-solving and analytical skills, with the ability to diagnose and resolve field and operational issues effectively.
Proven ability to deliver high-quality technical support with a customer-focused, service-driven mindset for both internal and external stakeholders.
Self-starter with a high degree of accountability, ownership, and proactive decision-making in fast-paced environments.
Highly organized and detail-oriented, capable of managing multiple projects, priorities, and deadlines simultaneously.
Excellent verbal and written communication skills, with the ability to convey complex technical information clearly to diverse audiences.
Strong ability to work cross-functionally and drive alignment across Engineering, Field Service, Procurement, Quality, and external partners.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
Strong time management, prioritization, and follow-through skills, with the ability to meet tight deadlines and shift priorities.
Fluent in English.
Valid driver's license with a clean driving record.

Nice To Haves

experience with Airtable or similar project tracking tools is a plus.
PMP or equivalent project management certification is a plus.
Mandarin is a plus.

Responsibilities

Prioritize and master planning on rework projects
Perform materials planning and resource allocation modeling across field teams, vendors, and materials.
Establish baseline schedules, cost forecasts, and performance metrics (man-hr/unit, cost/unit) for all rework programs.
Demonstrate strong technical expertise to clearly communicate and explain rework scope, requirements, and solutions to customers.
Provide hands-on troubleshooting and technical support to both service vendors and customers, ensuring effective issue resolution in the field.
Own the full lifecycle of engineering change orders (ECO/ECR) including validation, rollout strategy, and field execution.
Design and implement standardized rework deployment frameworks to ensure repeatability and scalability.
Track rework project status and update to management.
Implement dashboard-driven tracking systems (e.g., Airtable, Excel models) for real-time visibility into project status and resource utilization.
Analyze field performance data and failure rates to optimize future project planning.
Work closely with dispatch teammates on scheduling.
Coordinate with Procurement on supply availability, lead times, and logistics constraints.
Manage third-party vendors through SLA and ensure quality of work.
Serve as the primary point of contact and intake window for all rework-related cases across internal and external stakeholders.
Act as the first responder for customer-facing rework projects, leading initial communications via phone, email, and conference calls to ensure timely triage and alignment.
Deliver executive-level reporting on project health, KPIs, and risk exposure.
Serve as the technical escalation point for customers and internal stakeholders.
Facilitate cross-functional alignment meetings and decision-making forums.