Technical Publications Specialist II

Breeze Airways™•Cottonwood Heights, UT

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! Responsible for the currency, compliance, and quality control of company manuals and publications, the Technical Publications Specialist (Level 2) reports to the Manager Company Manual System and supports manual control, distribution, tracking, and regulatory compliance for the various departments and operations groups. This position requires strong communication across all areas of Operations, exceptional attention to detail, adherence to established processes and quality standards, and strong grammar and editing abilities

Requirements

Must be at least 18 years of age
High School diploma or equivalent educational achievement; Associate’s or Bachelor’s degree in Technical Communication, Aviation, Engineering, or related field preferred
2+ years of experience working in a publications environment or creating technical documentation; experience with structured content (XML, DITA, S1000D) required
Technical writing experience required, preferably within a regulated industry (Word, Adobe, XML, SGML, DITA, S1000D, etc.)
Demonstrated ability to develop, maintain, and validate structured content, including proper tagging, modularity, and compliance with regulatory and company standards
Experience with content repositories, reusable Data Modules, illustrations, and media objects
Experience supporting the creation, conversion, and maintenance of forms, checklists, and procedural content in structured XML/S1000D format
Detailed understanding of the format, layout, publishing, and distribution processes of electronic documents
Demonstrated ability to follow established processes, quality control procedures, and compliance guidelines
Strong skills in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio), Adobe Acrobat Professional, and other technical publishing tools
Effective verbal, written, and listening communication skills with the ability to escalate issues appropriately
Must read, write, and speak English fluently
Flexible and willing to work days, nights, weekends, holidays, and overtime as needed
Ability to collaborate with other departments and cross-functional teams to achieve publishing and content management goals
Demonstrated commitment to continuous improvement, identifying and implementing process enhancements, and adhering to Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Nice To Haves

Bachelor's degree in English, Technical Writing, Communications, or a related field
Technical writing experience, preferably within a regulated industry
Experience working in an aviation regulatory environment, with a strong understanding of FAA Part 121 operations
Familiarity with creating and managing regulatory documentation, including FAA submission processes
Experience with Company Manual Systems (CMS) or similar electronic publication platforms (e.g., Orlando, Flightdocs, Comply365, Flatirons, etc)
Knowledge of Safety Risk Assessments (SRA) and risk level classifications for aviation documentation
Experience in project management or coordinating cross-functional projects involving Leadership and regulatory stakeholders
Possess a working knowledge and understanding of applicable compliance statements, i.e. IOSA, CFRs, DCTS, and associated regulatory/governmental regulations
Strong skills in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat
Strong presentation skills with the ability to communicate to Leadership
Strong organizational skills with the ability to track, manage, and distribute technical publications accurately
Exceptional attention to detail and adherence to established best practices and quality control measures
Commitment to following mandatory peer review processes and quality standards
Ability to prioritize quality over speed and meet deadlines without compromising established processes
Must be able to handle high-stress situations while maintaining process adherence
Strong problem-solving and critical-thinking skills, with the ability to identify and champion process improvements
Demonstrated accountability and ownership of work, including acknowledgment of errors and focus on solutions
Ability to work collaboratively with individuals of diverse personalities and roles, proactively engaging team members for support

Responsibilities

Maintain and update the master file of all company manuals, forms, and documents in the Company Manual System (CMS)
Manage the currency, control, distribution, and tracking of company manuals and publications in accordance with FAA regulations and company standards
Create draft documents and coordinate revisions with manual owners while following established Technical Publications team processes
Execute mandatory peer review processes using the Peer Review checklist for all manual versions prior to content owner submission
Create, format, and edit Temporary Revisions (TRs), Information Notices (INs), and various company forms with proper risk level classifications and expiration dates
Track and record revision transmittal documents from assigned manual holders, maintaining accurate compliance records
Issue and distribute bulletins to company manuals as required, coordinating FAA submissions within established timeframes
Update and distribute manuals and documents to the web, mobile devices, synced servers, and Electronic Flight Bag (EFB) using the Company Manual System
Verify compliance with published procedures and identify inconsistencies as deemed necessary per the Technical Style Guide (TSG)
Serve as the Subject Matter Expert for creating, editing, and publishing manuals and documents while maintaining quality standards and change control
Communicate effectively with management regarding concerns, challenges, or feedback from content owners, requesting support when needed
Review the impact of procedural changes to manual content and amend procedures and processes as deemed necessary
Upon receipt of a revision or new manual, ensure the revision has been accepted, approved, and meets quality standards including proper revision bars, change control, and consistent formatting
Partner with other Subject Matter Experts (SMEs), IT, and stakeholders in various departments on cross-functional projects
Provide end-user support for manuals on the web and mobile devices, addressing compliance tracking and accessibility issues
Support the Company read and sign program, monitoring compliance data and user profiles
Take ownership and accountability for work quality, process adherence, and any errors, focusing on solutions rather than blame
Maintain established best practices and quality control standards
Identify and champion process improvements
Develop and maintain structured content using XML, DITA, or other industry-standard authoring frameworks, ensuring proper tagging, modularity, and reusability.
Validate XML content for schema compliance, correct DTD/Schema usage, and conformance to company and regulatory standards.
Lead initiatives to maintain a content repository for reusable Data Modules, illustrations, and media objects, supporting modularity and reducing duplication.
Support the creation, conversion, and maintenance of forms, checklists, and other procedural content in structured XML/S1000D format
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence