Technical Publications Coordinator
About The Position
About Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more. The Technical Publications Coordinator role is responsible for providing technical and customer support to internal and external partners via phone, email, and face to face interactions. YOUR IMPACT These duties are not meant to be all-inclusive, and other duties may be assigned:
Requirements
- High School Diploma or GED and two (2) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role
Nice To Haves
- Excellent problem-solving capabilities.
- Strong verbal and written communication skills.
- Very detail oriented.
- Experience with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
- Strong customer service experience.
- Demonstrated skills or achievements that align with job success.
Responsibilities
- Interact with and maintain professional working relationships with customers and all appropriate departments necessary for customer support.
- Coordinate document translation efforts with third party suppliers by creating and submitting requests, submitting and receiving files, managing invoicing, and uploading customer-facing information to ensure necessary needs are being met.
- Upload operation and service manuals into Teamcenter.
- Manage notification of changes to Technical Publications material to the appropriate parties.
- Review applicable Change Notices (CNs) for new and revised engineering and supplier documentation.
- Assist in management of department supplies and resources.
- Assist in maintaining the Technical Publications development and delivery schedule to ensure coordination with the manufacturing schedule.
- Produce and deliver Technical Publications documents to customers, to include technical manuals and service bulletins.
- Provide additional support for documentation related to technical publication processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
