Technical Project Specialist II

REV Group, Inc. • Ocala, FL

1d • Onsite

About The Position

E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles). Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities. E-ONE is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day. This role will independently oversee the build of custom fire trucks. Assist in the design and configuration of the truck in the early stages and then manage the project through the build process. This involves acting as a liaison between the sales representative/customer and the engineering and manufacturing teams.

Requirements

• High School diploma or equivalent required, associate’s degree preferred
• 3+ years’ work experience with proven track record of outstanding customer service.
• Customer service liaison experience
• Intermediate knowledge of Order Detail Sheets / Sales Layout-Drawings
• Proficiency in Microsoft Office
• Strong organizational skills and the ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Experience working in a cross-functional environment, especially with design and production teams.
• Attention to detail and commitment to delivering quality customer service
• Understanding of DOT and OSHA regulations
• Excellent problem-solving ability
• Open-minded about new technologies and cloud-based systems.

Responsibilities

• Review incoming orders for completeness and conformance to established requirements (NFPA/ULC)
• Facilitate prebuild meetings with dealers and customers with staff support.
• Resolve engineering order review questions with dealers.
• Coordinates and participates in final inspections and delivery of units with dealers and customers.
• Reviews change orders for completeness, accuracy, and conformance with established company requirements, with staff support as needed, while performing associated clerical duties.
• Coordinates communications concerning orders among the dealer, customer, sales, engineering, production, purchasing and finance personnel.
• Inspects unit before dealer and customer arrive for final inspection to ensure build accuracy.
• Interacts with a variety of customers, which can include interaction with other departments, managers, customers, vendors, etc.
• Perform or assist with any operations, as required or directed, to maintain workflow or respond to production requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree