Technical Project Manager

fjorge•Minneapolis, MN

About The Position

The role is centered on ownership and collaboration, leading the product from concept to completion while valuing every team member’s contribution. As a steward of the product vision, the Technical Project Manager balances client needs with development capabilities, guiding teams through challenges and delivering high-quality products that meet business goals and delight users. You create great. → Great products. Great client experiences. Accountable for Effective Project Execution Client Experience Risk Management Project Team Leadership Operational Efficiency Effective Project Execution Technical Project Managers develop, implement and manage projects to ensure they are delivered on time and on budget. They drive great client experiences and help maintain a positive reputation for fjorge. Key responsibilities include managing timelines, budgets and resources, reducing the likelihood of projects becoming “red.” They create effective implementation plans in alignment with the impact statement and can articulate the product and business impact to their clients and team. They coordinate and provide direction for the team, clearing any roadblocks that can disrupt productivity. Client-Centric Communication & Experience Create great client experiences through collaboration and empathetic transparency. Technical Project Managers are able to gather and translate requirements, effectively managing the needs of various stakeholders. They understand that a fully aligned team with clear expectations strengthens client relationships and they are able to balance competing priorities and facilitate collaboration and direction within the team. They are able to envision the end goal and create actionable project plans to communicate to their clients, providing clarity and reassurance. Risk Management Identify, assess, and mitigate risks to ensure project health and prevent disruptions or issues that could impact project delivery or quality. Technical Project Managers are adept at addressing potential problems early to maintain client satisfaction and project success. They are front line defenders of the project scope and are able to communicate potential risks and roadblocks to both their clients and team with composure and create contingency plans when needed. Project Team Leadership Help foster a collaborative environment for the project team by providing encouragement and guidance. You are able to provide clear expectations and value building trust to drive momentum to achieve shared goals. You help your team maintain a solutions-oriented mindset, leading by example through your communication and actions. You are effective at leading meetings with purpose, clearing roadblocks, and resolving conflicts when they arise. Operational Efficiency Technical Project Managers are the stewards of our processes and best practices. They oversee reporting, documentation, and resource management to ensure optimal project performance and high-quality results. They are diligent about tracking progress and have a high attention to detail, avoiding bottlenecks to productivity, invoicing errors, and negative impact to utilization. Key Behaviors You are client-centric. You are an empathetic listener and proactive problem solver, skilled at actively listening to clients and stakeholders to deeply understand their needs and concerns. You are able to anticipate client needs and potential issues before they arise and address them head on. You take on a service-oriented mindset and make your clients feel seen and heard. You are results-driven. You understand the importance of operational excellence, seeing beyond individual projects to grasp how each task fits into the larger goals. You set clear, measurable goals and consistently track progress against them, always focused on successful outcomes. You are highly strategic and utilize data and metrics to guide your decision-making- your strategies and actions are rooted in evidence. You are able to adapt and pivot on the fly. You are a solution-seeker at your core and approach problems with creativity, curiosity, and willingness to explore different solutions. You strive for continuous improvement in an ever-evolving environment, keeping your composure under high stress situations and interactions. You understand that the best defense is a solid offense and you work hard to create a plan that sets your team up for success.

Requirements

Client-centric approach.
Empathetic listener and proactive problem solver.
Skilled at actively listening to clients and stakeholders to deeply understand their needs and concerns.
Ability to anticipate client needs and potential issues before they arise and address them head on.
Service-oriented mindset.
Results-driven understanding of operational excellence.
Ability to see beyond individual projects to grasp how each task fits into the larger goals.
Ability to set clear, measurable goals and consistently track progress against them.
Highly strategic, utilizing data and metrics to guide decision-making.
Adaptable and able to pivot on the fly.
Solution-seeker with creativity, curiosity, and willingness to explore different solutions.
Strive for continuous improvement in an ever-evolving environment.
Ability to maintain composure under high stress situations and interactions.
Understand that the best defense is a solid offense and work hard to create a plan that sets the team up for success.

Responsibilities

Develop, implement and manage projects to ensure they are delivered on time and on budget.
Drive great client experiences and help maintain a positive reputation.
Manage timelines, budgets and resources.
Create effective implementation plans in alignment with the impact statement and articulate the product and business impact to clients and team.
Coordinate and provide direction for the team, clearing any roadblocks that can disrupt productivity.
Gather and translate requirements, effectively managing the needs of various stakeholders.
Balance competing priorities and facilitate collaboration and direction within the team.
Create actionable project plans to communicate to clients, providing clarity and reassurance.
Identify, assess, and mitigate risks to ensure project health and prevent disruptions or issues that could impact project delivery or quality.
Address potential problems early to maintain client satisfaction and project success.
Communicate potential risks and roadblocks to both clients and team with composure and create contingency plans when needed.
Foster a collaborative environment for the project team by providing encouragement and guidance.
Provide clear expectations and value building trust to drive momentum to achieve shared goals.
Help the team maintain a solutions-oriented mindset, leading by example through communication and actions.
Lead meetings with purpose, clearing roadblocks, and resolving conflicts when they arise.
Oversee reporting, documentation, and resource management to ensure optimal project performance and high-quality results.
Track progress diligently with high attention to detail, avoiding bottlenecks to productivity, invoicing errors, and negative impact to utilization.