Technical Project Manager- Product Development & Systems Integration

United Communications•Franklin, TN

2d•Onsite

About The Position

United Communications is seeking a Technical Project Manager to plan, coordinate, and execute strategic technology initiatives across the organization. The role supports software development, systems integrations, product launches, operational improvements, and cross-functional projects. The Technical Project Manager translates approved objectives into actionable plans, tracks progress and deliverables, coordinates internal stakeholders and external partners, and proactively escalates risks. The role focuses on execution and coordination, not ownership of product strategy, technical architecture, development personnel, or product P&L. This is a direct-hire, full-time, on-site position at the company’s Franklin location.

Requirements

At least 3 years coordinating technical projects, software implementations, systems integrations, or comparable technology initiatives.
Demonstrated ability to manage multiple simultaneous workstreams and drive follow-through across teams.
Working knowledge of software development lifecycles and Agile or hybrid delivery practices.
Strong written communication, meeting facilitation, organization, issue tracking, and stakeholder management skills.
Ability to work independently with incomplete information, identify missing inputs, and escalate appropriately.

Nice To Haves

Experience in telecommunications, broadband, SaaS, MSP/MSSP, or enterprise technology.
Experience with ISP billing and order entry, including USOC-based billing, Salesforce, Zendesk, or comparable OSS/BSS platforms.
Experience supporting internal development teams, API integrations, product launches, UAT, or releases.
Proficiency with Microsoft Teams, SharePoint, Smartsheet, and AI-assisted productivity tools.
PMP, CAPM, ScrumMaster, or equivalent practical project management experience.
A bachelor’s degree in a related field; equivalent professional experience may be considered in lieu of a degree.

Responsibilities

Develop and maintain project plans, timelines, milestones, deliverables, and resource dependencies; monitor progress and stage-gate requirements.
Identify risks, schedule conflicts, and resource concerns, and escalate issues as needed.
Document business requirements, user stories, workflows, and processes, maintaining alignment among approved requirements, development, and testing.
Identify outstanding decisions and coordinate resolution with appropriate stakeholders.
Track development assignments, priorities, timelines, dependencies, and deliverables across concurrent projects.
Facilitate status updates and coordinate blocker resolution, releases, defect remediation, and retesting.
Coordinate deliverables, dependencies, and commitments across internal departments and external vendors.
Facilitate working sessions, document decisions and action items, and escalate vendor discrepancies or issues requiring management approval.
Coordinate user acceptance testing, defect tracking, remediation, and release readiness.
Maintain launch checklists covering documentation, training, operational handoffs, deployment requirements, and stakeholder approvals.
Maintain centralized project records, schedules, action items, and decision logs.
Prepare project updates and reports highlighting progress, milestones, risks, dependencies, and decisions requiring leadership attention.
Use Microsoft 365, Smartsheet, and approved AI tools to improve project tracking, reporting, and efficiency.