Technical Project Manager

Objectstream•Atlantic City, NJ

10h

About The Position

Objectstream, Inc. is seeking a highly experienced Technical Project Manager to lead infrastructure and operational support initiatives for a mission‑critical program in Atlantic City, NJ. The ideal candidate will have deep experience managing call center / help desk operations (Tier 1 – Tier 3) as well as strong technical expertise across networking, infrastructure, and application support environments. This role requires a confident leader who can coordinate multidisciplinary teams, oversee project delivery, and ensure uptime and performance of complex IT systems.

Requirements

15+ years of experience managing large‑scale technical or infrastructure projects.
Demonstrated experience in call center / help desk environments (Tier 1–3).
Proven background in infrastructure and application support delivery.
Proficiency in JIRA and Confluence (expert level required).
Strong hands‑on understanding of network devices (switches, routers) and monitoring platforms.
Solid technical grounding in Electronic or Network Engineering and Database Engineering.
In‑depth knowledge of Oracle RAC and Ansible Tower.
Experience establishing CI/CD pipelines and automation frameworks.
PMP certification (required).
ITIL Foundation certification (preferred).
Bachelor’s degree (or higher) in Computer Science, Information Technology, Electronics, or Engineering required.

Nice To Haves

Familiarity with infrastructure monitoring suites.
Strong analytical and problem‑solving abilities.
Excellent communication and stakeholder‑management skills.
Ability to thrive in fast‑paced, mission‑critical environments.

Responsibilities

Manage day‑to‑day operations across Tier 1, Tier 2, and Tier 3 support functions.
Lead infrastructure and application support projects through full SDLC / operational lifecycle.
Coordinate across engineering, network operations, and support teams to ensure service availability.
Oversee implementation and administration of infrastructure monitoring tools.
Manage configuration, release, and deployment pipelines including CI/CD setups.
Collaborate with technical teams on switches, routers, Oracle RAC, Ansible Tower, and related infrastructure.
Apply PMP methodologies for project planning, scheduling, and resource management.
Utilize JIRA and Confluence extensively for project tracking, documentation, and reporting.
Work closely with team leads to enforce SLAs and process improvement aligned with ITIL best practices.
Develop operational documentation, runbooks, and performance dashboards.