Technical Project Manager (Cybersecurity and MSSP Experience) - Remote (USA)

Echelon Risk + Cyber•Washington D. C., DC

3d•Remote

About The Position

Echelon Risk + Cyber is seeking a Technical Project Manager to own the discovery, onboarding, and implementation phase of vCISO and managed services engagements. From contract handoff through transition to ongoing service delivery, the role translates contracted scope into actionable plans, coordinates internal and client resources, manages communication and documentation, and drives dependencies to completion. The position is the primary client contact during onboarding and coordinates cybersecurity advisory and technical service teams to operationalize purchased services. It also reinforces the value of the client's investment and surfaces potential additional needs to account stakeholders. This remote role is open to applicants anywhere in the United States. The Project Manager works across vCISO, managed services, engineering, advisory, procurement, and other teams. Responsibilities include planning and tracking milestones, maintaining client communication and engagement records, coordinating technical and operational readiness, establishing governance and reporting arrangements, and handing engagements over to ongoing delivery teams. Success may be measured by on-time milestones, readiness and transition quality, client satisfaction, documentation and handoff completeness, risk and dependency management, and improvements to onboarding efficiency and time-to-value.

Requirements

Bachelor's degree or equivalent professional experience.
Approximately 4–6+ years of project management, implementation, onboarding, or client delivery experience.
Relevant experience in cybersecurity consulting, GRC, managed security services, professional services, or a closely related environment.
CompTIA Security+ certification or equivalent cybersecurity certification.
Demonstrated experience managing client-facing technology or cybersecurity implementations from initiation through transition into ongoing operations.
Experience coordinating cross-functional technical, consulting, and operational resources and managing executive and operational client stakeholders.
Strong client-facing project and implementation management capabilities, including translating contracts and Statements of Work into actionable project plans.
Working knowledge of cybersecurity concepts, terminology, services, technologies, and common client environments, including experience across GRC, cybersecurity consulting, and managed services delivery models.
Ability to understand technical and advisory discussions well enough to coordinate subject matter experts, identify dependencies, and communicate credibly with clients.
Excellent written and verbal communication skills and strong client-facing and executive presence.
Strong organization, documentation, and attention to detail across multiple simultaneous engagements.
Proactive ownership, accountability, follow-through, risk identification, and appropriate escalation skills.
Commercial awareness and ability to reinforce solution value and recognize additional client needs or expansion opportunities.
Authorization to work in the United States without current or future visa sponsorship.

Nice To Haves

Familiarity with project management and client collaboration platforms; ClickUp experience is beneficial.
PMP, CAPM, PMI-ACP, or similar certification is preferred but not required.

Responsibilities

Own onboarding and implementation from contract handoff through transition into ongoing service delivery.
Review contracts and Statements of Work and translate scope, deliverables, timelines, assumptions, dependencies, and client responsibilities into a comprehensive project plan with milestones, owners, inputs, and target dates.
Establish onboarding success criteria and transition-readiness requirements, and maintain accountability across Echelon and client teams.
Identify, resolve, or escalate risks, blockers, delays, scope concerns, and issues that may affect onboarding.
Serve as the primary client point of contact during onboarding and provide weekly status updates covering progress, decisions, risks, open actions, and next steps.
Schedule and facilitate onboarding meetings, working sessions, stakeholder interviews, and other client interactions.
Document client expectations for communication, reporting, governance, meeting cadence, dashboards, escalation paths, and ongoing service interactions.
Ensure sales and contracting expectations are understood by delivery teams and reflected in onboarding and ongoing delivery.
Identify and coordinate internal resources and subject matter experts across vCISO, managed services, engineering, advisory, procurement, and other teams; communicate scope, expectations, responsibilities, and deadlines.
Partner with the PMO to ensure Kantata project setup and invoicing accurately reflect contracted scope, workstreams, and billing requirements, and clarify time-entry processes for delivery teams.
Coordinate procurement and technical teams to purchase, provision, deploy, configure, and provide access to required licenses, software platforms, and tools.
Track internal and client-owned actions, follow up, and escalate resource constraints, scheduling conflicts, and delivery risks.
Establish and maintain centralized client documentation and collaboration workspaces, including engagement information, client environment and technology stack, business and security requirements, operating model, stakeholder details, roles, decision-makers, and escalation contacts.
Organize and track documentation, access, evidence, approvals, milestones, actions, and dependencies, keeping the workspace current and ready for service transition.
Establish and document the client's agreed governance and service model, including reporting, dashboards, recurring meetings, communication channels, escalation procedures, and client responsibilities.
Confirm systems, access, documentation, contacts, governance processes, and delivery resources are in place before transition to ongoing service.
Coordinate the formal transition into managed services or vCISO delivery and provide the PEM / Technical Engagement Manager and ongoing delivery team with a complete engagement handoff.
Capture lessons learned and continuously improve onboarding methods, templates, consistency, efficiency, scalability, and client experience.
Understand purchased services and intended business outcomes, reinforce solution value, and help address client questions about scope, approach, deliverables, or value.
Monitor client priorities, challenges, and unmet needs, and share potential expansion opportunities with the Strategic Accounts Director & vCISO and relevant account stakeholders.
Collaborate across advisory, technical, managed services, sales, procurement, operations, and PMO teams while demonstrating ownership, proactive communication, and follow-through.

Benefits

Medical, dental, and vision insurance through Cigna, with the majority of employee costs covered by the employer.
Employer funding for HSA accounts and access to an FSA.
401(k) through Vanguard with a guaranteed employer contribution.
Flexible vacation policy.
11 holidays, with flexibility based on individual needs.
Family-friendly benefits, including maternity leave and non-birthing parent leave.
Employer-paid short-term and long-term disability insurance.
Employer-paid life insurance and access to additional life insurance, hospital coverage, and accidental coverage.
Discounted mental health support.
Support for individual development through certifications, continued learning, and conferences.
Accommodation support for employees with special needs.