Technical Project Manager

Keyfactor, Inc. • Independence, OH

23d • Remote

About The Position

The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements at Keyfactor, ensuring high customer satisfaction with both solutions and services provided.
Applicants must be legally authorized to work in the United States.

Requirements

• Bachelor’s degree in business administration, Project Management, or related field required; or equivalent experience.
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners.
• In-depth knowledge of project management principles and methodologies.
• Exceptional ability to deliver projects on time, within scope, and within budget.
• Advanced risk management and mitigation skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in project management software and tools.
• Ability to lead small projects, innovate within the role, and provide training to peers.
• Capacity to provide strategic direction and guidance to project teams.
• Ability to influence stakeholders and drive consensus.
• Ability to develop and implement project plans that align with organizational goals.

Responsibilities

• Defines, monitors, and adjusts project scope and timelines as necessary.
• Schedules, coordinates, and leads meetings and working sessions for team members and customers.
• Conducts customer meetings via video and voice calls, promoting active participation.
• Acts as an escalation point for project issues and initiates resolution.
• Ensures the company meets legal obligations through contract interpretation.
• Leads daily customer-facing interactions via Teams/Zoom calls and emails.
• Advances projects by collaborating with clients and internal resources.
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
• Leads the development of processes and procedures to create scalable standards.
• Assists in determining and tracking team KPIs.
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
• Prioritizes customer satisfaction, resulting in referenceable accounts.
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
• Reports and escalates issues to management as needed.
• Ensures project data in Salesforce and project management tools is up to date.

Benefits

• Comprehensive benefit coverage globally.
• Generous paid parental leave globally.
• Competitive time off globally.
• Wellness resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level