Technical Project Manager, Professional Services

Procurify • Vancouver, BC

48d • Remote

About The Position

We are looking for a talented and team driven Technical Project Manager to join our Professional Services team. In this role, you will act as a Procurify subject matter expert in the application ecosystem, integrations, platform, and design processes. This position requires close collaboration with cross functional teams to gather requirements and ensure the successful integration of our products with our clients' systems.
You will serve as a vital technical partner for our Customer Success, Support, Product and especially our Implementation teams, providing the specialized expertise required to navigate complex ERP integrations. By deeply understanding core customer needs, you will clearly articulate how the Procurify platform interacts with their specific ERP environment. Your ultimate goal is to ensure that every customer transition is efficient, scalable, and technically sound.

Requirements

• ERP Experience (Required): You possess deep, professional experience with ERP ecosystems. This is a core requirement for the role; direct experience with NetSuite, QuickBooks, Sage Intacct, Business Central or others is highly preferred.
• Experienced Professionals: You have at least 3+ years of experience in a Technical Project Manager, Technical Account Manager, or similar client facing technical role within a SaaS environment.
• Integration Pros: You have strong proficiency with RESTful APIs and testing tools such as Postman. Experience with iPaaS platforms like Workato or Tray.io is a significant asset. JSON and XML data format understanding is required.
• Technically Literate Solutioners: You can read and understand scripts (Python and JavaScript) to diagnose issues and guide solutioning, even if you are not writing them from scratch. You must also have a good understanding of SQL tables and basic queries.
• Architectural Thinkers: You have a proven ability to translate complex business requirements into technical mapping documents that ensure data integrity.
• Operational Owners: You take full accountability for the technical success of a project, ensuring no milestones are missed during the implementation lifecycle.
• Clear Communicators: You can distill complex technical concepts into clear, actionable updates for both executive stakeholders and technical API consumers.

Responsibilities

• ERP Integration Management: Lead the end to end project lifecycle for third party ERP integrations. You will ensure that the data flow between Procurify and systems like NetSuite, QuickBooks or others is robust, accurate, and scalable.
• Technical Consulting: Serve as the primary technical point of contact for ERP related projects. You will provide the expert guidance needed by Customer Success, Support, Product and Implementation teams to ensure seamless handoffs and successful go live outcomes.
• Documentation Ownership: Help own, create, and update critical technical assets including scoping documentation, project documentation, and solution design enablement materials.
• Technical Mapping: Develop detailed workflow diagrams for integrations to visualize data movement and ensure repeatable project success.
• Process Definition: Define the "order of events" for complex integrations, providing the Implementation team with clear technical roadmaps and the tools they need to scale.
• Strategic Troubleshooting: Serve as the senior technical escalation point for complex integration friction. You will act as the bridge between Technical Support, Product, and Engineering to advocate for the customer and resolve deep technical hurdles.
• Integration Oversight: Conduct high level reviews of custom integrations and API configurations. Your goal is to maintain technical integrity, data accuracy, and long term stability for our clients.
• Pre-sales Partnership: Occasionally collaborate with the Solutions Consulting team to vet potential customers. You will ensure their technical environment and requirements are a strong fit for Procurify’s integration capabilities.

Benefits

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.
• Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
• Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees