Technical Project Manager II

Astreya•San Jose, CA

12h

About The Position

This role involves Program Leadership across several key areas: Vendor Management, Infrastructure Software, and Strategic Infrastructure. The Technical Project Manager II will be responsible for setting operating models with hardware vendors, managing the software lifecycle for server infrastructure, and executing plans for data center decommissioning, server migration, and hardware reuse. This position requires driving vendors to resolution for service issues, coordinating software engineers and platform teams, and leading urgent infrastructure initiatives. The role also involves defining metrics to prove the impact of work, driving documentation standards, and exploring the adoption of AI-assisted tooling in infrastructure operations.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience
Experience in technical program management, infrastructure operations, hardware engineering, data center operations, or enterprise software delivery
Track record leading complex, cross-functional technical programs (not just contributing to them)
Strong vendor management and stakeholder management skills
Ability to build structured project plans with clear milestones, dependencies, ownership, and success metrics
Strong communication skills across technical and non-technical audiences
Working understanding of infrastructure architecture, operational workflows, and engineering trade-offs
Strong analytical and problem-solving ability
Experience running multiple concurrent programs in a fast-paced, globally distributed environment
Comfort driving accountability and progress when ownership is unclear or priorities conflict
Professional proficiency in English

Nice To Haves

Experience with server manufacturers, hardware vendors, or third-party data center service providers
Background in server fleet management, data center infrastructure, cloud infrastructure, or large-scale distributed systems
Familiarity with server provisioning, Linux, firmware, BMC management, hardware diagnostics, or break-fix operations
Experience managing software or automation projects involving APIs, workflow platforms, or monitoring/infrastructure management tools
Experience with GPU servers, high density computing, or AI infrastructure programs
Knowledge of hardware lifecycle processes: NPI, deployment, maintenance, migration, decommissioning, sanitization, reuse
Experience defining operational KPIs, SLAs, and vendor scorecards
Experience working across the US, Europe, or other international regions
Familiarity with Agile development, release processes, incident management, or change management
Professional proficiency in Mandarin

Responsibilities

Set the operating model for working with server manufacturers, hardware vendors, and maintenance providers, including service expectations, ownership models, escalation paths, and performance metrics.
Run the cadence of business and operational reviews with vendors, lead root cause analysis, and develop corrective action plans for systemic hardware issues.
Drive vendors to resolution when repairs stall, quality slips, or service gaps appear.
Partner with engineering, supply chain, and data center ops for spare parts and repair readiness planning.
Lead the operational readiness plan for new server platforms, including high density GPU systems.
Own the program plan for infrastructure software, including provisioning, OS install, firmware, hardware validation, monitoring, repair workflows, decommissioning, and data sanitization.
Translate operational pain points into scoped projects with milestones and acceptance criteria.
Coordinate software engineers, production systems engineers, and platform teams.
Track progress, risk, and dependencies across the roadmap, run project reviews, and resolve priority conflicts.
Define metrics to prove the impact of work, such as automation coverage, ticket reduction, and deployment quality.
Drive documentation, release readiness, and handoff standards.
Help set the direction for AI-assisted tooling adoption into infrastructure operations.
Build and own the execution plan for data center decommissioning, server migration, new site delivery, and hardware reuse programs.
Coordinate engineering, operations, and vendor teams for physical work execution.
Structure the plan for server relocation, asset retirement, and data erasure workstreams across regions.
Step in to lead urgent infrastructure initiatives when a program needs stronger leadership to get unstuck.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law