Technical Project Manager II

Astreya•San Jose, CA

19d•$72,960 - $115,200

About The Position

This role involves leading programs related to infrastructure software, strategic infrastructure initiatives, and vendor management within data center operations. The Technical Project Manager will be responsible for setting operating models with hardware vendors, managing the software lifecycle for servers, and executing plans for data center decommissioning, server migration, and hardware reuse. The position requires driving vendors to resolution for service issues, partnering with various teams for planning and readiness, and translating operational needs into actionable projects. The role also involves defining metrics, driving documentation standards, and potentially adopting AI-assisted tooling. The candidate will lead urgent infrastructure initiatives and ensure programs get unstuck.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience
Experience in technical program management, infrastructure operations, hardware engineering, data center operations, or enterprise software delivery
Track record leading complex, cross-functional technical programs
Strong vendor management and stakeholder management skills
Ability to build structured project plans with clear milestones, dependencies, ownership, and success metrics
Strong communication skills across technical and non-technical audiences
Working understanding of infrastructure architecture, operational workflows, and engineering trade-offs
Strong analytical and problem-solving ability
Experience running multiple concurrent programs in a fast-paced, globally distributed environment
Comfort driving accountability and progress when ownership is unclear or priorities conflict
Professional proficiency in English

Nice To Haves

Experience with server manufacturers, hardware vendors, or third-party data center service providers
Background in server fleet management, data center infrastructure, cloud infrastructure, or large-scale distributed systems
Familiarity with server provisioning, Linux, firmware, BMC management, hardware diagnostics, or break-fix operations
Experience managing software or automation projects involving APIs, workflow platforms, or monitoring/infrastructure management tools
Experience with GPU servers, high density computing, or AI infrastructure programs
Knowledge of hardware lifecycle processes: NPI, deployment, maintenance, migration, decommissioning, sanitization, reuse
Experience defining operational KPIs, SLAs, and vendor scorecards
Experience working across the US, Europe, or other international regions
Familiarity with Agile development, release processes, incident management, or change management
Professional proficiency in Mandarin

Responsibilities

Set the operating model for working with server manufacturers, hardware vendors, and maintenance providers, including service expectations, ownership models, escalation paths, and performance metrics.
Run business and operational reviews with vendors, hold them to metrics, and lead root cause analysis and corrective action plans for systemic hardware issues.
Drive vendors to resolution for repair stalls, quality slips, or service gaps.
Partner with engineering, supply chain, and data center ops for spare parts and repair readiness planning.
Lead the operational readiness plan for new server platforms, including high density GPU systems.
Own the program plan for server lifecycle software (provisioning, OS install, firmware, hardware validation, monitoring, repair workflows, decommissioning, data sanitization).
Translate operational pain points into scoped projects with milestones and acceptance criteria.
Coordinate software engineers, production systems engineers, and platform teams.
Track progress, risk, and dependencies across the roadmap, run project reviews, and resolve priority conflicts.
Define metrics to prove work impact (automation coverage, ticket reduction, deployment quality).
Drive documentation, release readiness, and handoff standards.
Help set the direction for AI-assisted tooling adoption in infrastructure operations.
Build and own the execution plan for data center decommissioning, server migration, new site delivery, and hardware reuse programs.
Coordinate engineering, operations, and vendor teams for physical work execution.
Structure plans for server relocation, asset retirement, and data erasure workstreams across regions.
Step in to lead urgent infrastructure initiatives when a program needs stronger leadership.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law