AppleCare BPR Technical Project Manager, Consumer Sales

Apple

8h

About The Position

In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and teams and drive complex changes across the AppleCare organization and beyond. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide, from hardware repair engineering and diagnostics platforms to service quality and customer systems.We turn ambiguity into order, and we know how to execute big projects successfully.

Requirements

• 8+ years of software technical project management experience
• Functional systems projects
• Experience establishing a project and its appropriate structure from mobilization through to post launch
• Experience supporting system configuration, architecture, and software development life cycles and partnering on technical solutions with engineering teams to influence architecture and integration decisions
• Experience with global projects incorporating regional and country-specific details
• Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization, including executives
• Ability to form cohesive project teams across disparate organizations and groups
• Ability to navigate through ambiguity to clarify objectives and execution plans
• Background in defining technical objectives and execution plans for cross-functional engineering and business teams
• Incorporate AI/ML, data intelligence, or automation technologies as part of the core SDLC.
• Execution of change management within technical program delivery, encompassing stakeholder impact assessment, organizational readiness, training and communications planning, and user adoption for system and process transitions
• Ability to occasionally travel and work off/weekend hours to support projects, as needed
• Bachelor’s degree in business or engineering/technical discipline or relevant proven experience

Nice To Haves

• Experience implementing Consumer Sales systems projects
• Knowledge of systems behavior, architecture, interdependencies and data requirements across AppleCare service, support, and warranty contract sales and operations
• Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)
• Collaboration directly with hardware engineering, product readiness, and software TPM teams in a technology delivery capacity
• Graduate degree in business or engineering/technical discipline

Responsibilities

• Plan, mobilize, and execute mid to large scale projects, ensuring system solutions are architecturally sound, thoroughly tested, and organizations are ready for process technology changes.
• Act as the prime mover of projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness.
• Connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make projects successful.
• Manage large global technical projects that interweave multiple functional teams and/or multiple systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level