Technical Programs Specialist

Webco Industries • Sand Springs, OK

3d • Hybrid

About The Position

The Technical Services Program Specialist reports to the TechCenter and supports Webco’s technical product quality systems, product development, and special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.

Requirements

• High School Diploma; coursework in Quality Assurance, Quality Systems, Metallurgy, Document Control, Business Administration, or a related field desired.
• Prior experience or internship in metals manufacturing, a manufacturing environment, a quality department, technical services, or document-control role.
• Knowledge of ISO 9000, IATF 16949, Technical Services standards, company policies, customer requirements, and controlled-document practices.
• Strong analytical and problem-solving skills with technical/mechanical aptitude and the ability to interpret standards, project data, and large data sets accurately.
• Expert proficiency in Microsoft Word, Excel, Adobe Acrobat, SAP, SharePoint, ETQ, email, central calendar systems, and routine office equipment.
• Advanced document-formatting capability and proven ability to produce accurate internal documentation, technical reports, customer records, and project files.
• Excellent organization, planning, detail orientation, multi-tasking ability, and capability to manage work independently with minimal supervision.
• Excellent interpersonal, written, and oral communication skills with the ability to collaborate across internal departments and external customers.
• Ability to safeguard confidential or sensitive project information with discretion, integrity, and compliance with company policies and project procedures.

Nice To Haves

• Associate or bachelor’s degree in engineering or a technical discipline.
• Post-high school education or additional coursework in quality systems, metallurgy, document management, business, or manufacturing technology.
• Experience with Non-Destructive Testing (Eddy Current, Ultrasonic), hands-on metallurgical/lab work, or application of Core Tools to new OEM program development.
• 5+ years of manufacturing experience. Webco experience is preferred.
• Previous experience managing project data books, customer document transmittals, SharePoint libraries, controlled records, or client documentation systems.

Responsibilities

• Prepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.
• Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.
• Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.
• Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.
• Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.
• Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.
• Assist in the execution of first time orders, trials, and sample order production.
• Assist in product and claim investigations and assist in preparing TechCenter/Customer reports.
• Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED