Technical Program Manager
About The Position
The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales. Our mandate is to identify product-rooted challenges and gaps early and activating the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap. As a Senior Technical Program Manager (TPM), you will lead the vital connection between the Strategic Product Engagement Team and Splunk's product organization. You will interlock with your peers on the Strategic Product Engagement Team and TPMs for Splunk product teams for tracking of product-led workstreams. You will be responsible for consolidating and reporting on status of product led workstreams on a per customer basis. You will also be responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the results. Your ability to effectively partner with Strategic Product Engagement Team, Splunk's product organization and go-to-market teams supporting these focus accounts is essential. This role is ideal for a TPM who comfortable working through ambiguity and driving disciplined execution without direct authority.
Requirements
- Bachelor's Degree with 7+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
- Excellent verbal and written skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
- Experience with ITSM platforms (JIRA, ServiceNow) and collaboration tools (Webex, Slack, MS Office).
- Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).
- Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.
Nice To Haves
- Experience with Splunk products (Cloud Platform, Enterprise, Enterprise Security).
- Familiarity with ITIL, change management frameworks, or SRE practices (e.g., error budgets, SLO/SLI management).
- Experience with financial management and resource planning for large-scale engineering programs.
Responsibilities
- Own the strategic product-led customer engagements.
- Own product-led workstreams for a portfolio of strategic customers.
- Weekly consolidation and reporting on status of product led workstreams on a per customers basis to customers and their Splunk go-to-market leaders.
- Responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the resulting product led workstreams.
- Be the vital connection between the Strategic Product Engagement Team and Splunk's product organization.
- Define and hold Splunk product teams to rigorous Key Performance Indicators (KPIs).
- Utilize collaboration and AI tools to perform analysis status and trends on providing executive-level summaries that drive strategic decision-making.
- Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- paid time away
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses
- performance-based incentive pay
- Cisco restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Senior
