Technical Program Manager

ImageTrend•Eagan, MN

2d•Remote

About The Position

ImageTrend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future. Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together! Under the direction of the Sr. Manager, PMO, the Technical Program Manager (TPM) leads complex, cross-functional technical programs and strategic initiatives that drive business outcomes and improve engineering execution. This role partners closely with Engineering, Product Management, Quality Assurance, DevOps, Architecture, Security, Customer Success, and business stakeholders to plan, coordinate, and deliver large-scale technology initiatives from concept through production deployment. The Technical Program Manager serves as a bridge between technical and business teams, ensuring alignment across priorities, dependencies, risks, timelines, and delivery objectives. This role combines technical expertise with strong program management capabilities to facilitate collaboration, drive execution, communicate effectively with stakeholders at all levels, and continuously improve delivery processes and operational excellence. U.S. citizenship is a prerequisite for this role as only U.S. citizens are eligible as part of the FedRAMP Critical Access requirements central to this position.

Requirements

Bachelor's degree in Business Administration, Computer Science, Project Management, Information Technology, or a related field, or the equivalent combination of education and relevant experience
Demonstrated professional experience in Technical Program Management, Program Management, Engineering Management, Project Management, or a related discipline; preferably supporting enterprise software development or SaaS organizations
Demonstrated ability to manage multiple concurrent programs while balancing priorities, dependencies, schedules, risks, and stakeholder expectations
Demonstrated experience leading large-scale, cross-functional technical programs in Agile software development environments
Strong knowledge of Software Development Life Cycle (SDLC) methodologies, Agile and Scrum practices, software architecture concepts, APIs, system integrations, cloud platforms (Azure, AWS, or GCP), and DevOps/CI-CD practices
Proven experience utilizing delivery and project management tools such as Azure DevOps, Jira, Confluence, GitHub, or similar platforms
Strong written and verbal community skills with ability to translate complex technical concepts into clear business focused communication and recommendations
Experience leading cloud modernization, platform transformation, healthcare technology, SaaS, interoperability, or other regulated industry initiatives
Professional experience developing dashboards, KPIs, status reporting, and program governance documentation
Ability to build relationships, influence stakeholders, and communicate effectively with both technical and non-technical audiences, including executive leadership
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and continuously expanding technical, operational, and leadership capabilities
Strong work ethic, integrity, honesty, collaboration, communication skills, and team orientation
U.S. citizenship is a prerequisite for this role as only U.S. citizens are eligible as part of the FedRAMP Critical Access requirements central to this position.

Nice To Haves

PMP, PMI-ACP, SAFe, Certified Scrum Master (CSM), or similar program/project management certification preferred

Responsibilities

Lead multiple concurrent technical programs and strategic initiatives across Engineering, Product, and Technology organizations, ensuring alignment with business objectives and organizational priorities
Develop and maintain program roadmaps, milestones, delivery plans, governance processes, success metrics, and executive reporting mechanisms
Coordinate cross-functional teams to manage technical dependencies, resource planning, risks, issues, and competing priorities while driving timely resolution and execution
Establish clear ownership, accountability, communication channels, and escalation paths across teams to ensure successful program executions
Facilitate planning sessions, technical reviews, release readiness activities, retrospectives, and post-implementation assessments to support successful program delivery
Partner with Engineering, Product Management, QA, DevOps, Security, and Architecture teams to ensure effective collaboration throughout the Software Development Life Cycle (SDLC)
Monitor program health through key performance indicators (KPIs), dashboards, status reporting, and executive communications to ensure commitments are achieved and expected outcomes are delivered
Translate technical concepts, risks, and recommendations into business-focused communications for stakeholders and leadership teams
Champion Agile methodologies, project governance standards, release management processes, and continuous improvement initiatives that enhance quality, predictability, efficiency, and delivery velocity
Prepare executive presentations, steering committee materials, decision frameworks, and strategic recommendations to support organization planning and decision making
Support the adoption and optimization of tools, workflows, reporting frameworks, and operational best practices that improve program and engineering team effectiveness
Build strong relationships across technical and business teams while influencing outcomes and decisions without direct reporting authority
Travel to orientation, industry or company events, or other onsite meetings as required
Perform additional duties or tasks as assigned