Technical Program Manager , Customer Experience and Business Trends

Amazon • Seattle, WA

1d • $148,700 - $201,200 • Onsite

About The Position

Are you passionate about improving the performance of AWS services for all of our customers? Do you want to shape the metrics that inform critical business decisions for Amazon's leadership team, including the Chief Executive Officer and Board of Directors? Join the Customer Experience and Business Trends (CXBT) organization as our single-threaded owner for continuously communicating performance metrics to leadership. In this high-impact role, you will serve as the critical bridge between our engineering team and service teams, ensuring data quality and accuracy. You'll work with directors and VPs across multiple teams while coordinating between global teams to deliver reliable, actionable insights that drive strategic decisions. This role combines deep technical communication skills with the seniority and leadership engagement that makes Amazon's customer experience world-class.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• Drive end-to-end ownership of performance metrics reporting to leadership, ensuring data accuracy and reliability
• Build and maintain strategic relationships with engineering leaders, directors, and Vice Presidents across service teams, serving as the technical liaison for performance metrics definition, coordination, and validation
• Lead cross-functional collaboration across multiple teams to define metric requirements, validate data correctness, and coordinate changes for stale or outdated metrics
• Partner with global engineering teams to ensure seamless data integration between beta and production metrics to prevent data gaps
• Develop and implement operational excellence procedures for monthly benchmarking data publication, monitoring program health and proactively identifying risks before they impact leadership reporting

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed