Technical Program Manager

Charta Health • San Francisco, CA

7d • Onsite

About The Position

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that. We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

Requirements

• 4+ years in technical program management or engineering operations, ideally within high-growth technology environments.
• You don't need a CS degree, but you have deep experience working alongside software engineers. You're comfortable navigating technical environments — APIs, development workflows, data pipelines, and AI/ML-driven systems — well enough to keep projects aligned and ask the right questions.
• You don't need a healthcare background, but you're energized by learning a regulated, high-stakes domain — clinical documentation, medical coding, payer rules — deeply enough to spot when something looks wrong before it ships.
• You've run delivery across multiple concurrent workstreams and can feel when one is about to slip before it's officially off-track.
• You give and receive direct, honest feedback with senior leadership and engineering peers to keep initiatives on track.
• You thrive in ambiguity, make high-quality decisions quickly, and take full accountability for outcomes.
• Exceptional interpersonal skills, with the ability to influence without authority across pods and give leadership a clear read on program health.

Responsibilities

• Own and continually evolve the "operating system" for our engineering org — the cadences, tooling, and sources of truth (Linear, program reviews) that keep work legible across every pod.
• Define and drive the execution framework for high-stakes technical roadmaps, giving teams the context to make decentralized decisions without slowing down.
• Manage the technical roadmap from early-stage discovery to full-scale deployment, coordinating the launch of new AI capabilities across the platform.
• Support the operating layer of customer implementations across multiple concurrent accounts — track delivery health across pods, help scope engineering work so it maps cleanly to delivery expectations, and surface at-risk go-lives before they slip.
• Help stand up the cross-functional programs that keep delivery healthy — evaluation, onboarding, quality — and keep them running.
• Act as the source of truth for program health. Translate complex technical and clinical status into actionable updates that give both leadership and individual contributors clarity.

Benefits

• Competitive salary and comprehensive benefits package, including health, dental, and vision.
• Equity & growth opportunities in a fast-growing, innovative tech startup.
• Ongoing professional development and access to cutting-edge AI and healthcare tools.
• Lively, in-person work culture at our SF Headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed