Technical Program Manager

Guidewire Software•Toronto, ON

32d•CA$98,000 - CA$123,000

About The Position

Guidewire is seeking a Technical Program Manager (TPM) to join the Application Platform team, operating at the intersection of Engineering, Data Science, Product Management, and cross-functional leadership. This individual will be working with the Engineering Pods, Product Managers, Product Operations, Security, Site Reliability, and Leadership teams. This candidate plays a critical role in ensuring the successful and timely delivery of high-impact product features and capabilities. The TPM will serve as a trusted partner to both Engineering and Product, driving alignment on priorities, owning execution plans, emphasizing data quality, optimizing model performance across products, and following SDLC with feature development. This person is fully accountable for end-to-end delivery, from planning, risk mitigation, and scoping through implementation and release, ensuring outcomes meet both technical and business objectives. In addition, this candidate is expected to proactively identify and remove roadblocks to delivery. This role requires excellent communication skills, and the ability to influence and coordinate across a broad range of stakeholders across different timezones. A strong technical background around Cloud technologies, micro services, distributed systems, AWS, and/or Big Data ecosystem concepts are preferred. The ideal candidate thrives in a dynamic environment, brings structure to ambiguity, and is passionate about innovation and execution excellence. In this role, the TPM will work closely with Engineering leadership to drive operational rigor, and with Product leadership to ensure delivered solutions are aligned with our customer needs and strategic goals.

Requirements

5+ years of experience managing complex, cross-functional software development or cloud infrastructure programs in a fast-paced environment
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Experience with interdisciplinary teams leading programs using Cloud technologies, micro services, distributed systems, AWS, Big Data ecosystem concepts
Excellent leadership, communication, and interpersonal skills

Nice To Haves

Familiarity with Jira, Confluence, Aha or other project tracking and reporting tools is a plus
Professional Program/Project Management certifications a plus
Familiarity with usage of AI capabilities of project tracking and reporting tools is a plus

Responsibilities

Own and be accountable for key initiatives on the Application Platform teams, driving the end-to-end delivery of complex, cross-functional initiatives from initiation through launch and post-release success
Cultivate a culture and collaboration between stakeholders to drive shared context, effective data collection, integration, and utilization
Navigate ambiguity and evaluate complex situations, making data-informed decisions and aligning stakeholders to drive toward shared goals
Work closely with development, product management, other engineering teams and operations to design, scope, and orchestrate execution
Continuously assess and evolve key areas for improvement, implement scalable solutions, and foster a culture of continuous improvement that increases efficiency, execution quality, and team collaboration
Identify, manage, and coordinate dependencies and integrations across projects, teams, and systems to ensure smooth execution and alignment
Thrive in dynamic, fast-paced environments, adapting to shifting priorities and evolving business needs with composure and focus
Facilitate program governance by identifying, analyzing, and prioritizing risks, and developing mitigation and contingency plans
Proactively manage stakeholder expectations, ensuring alignment on priorities, timelines, and deliverables throughout the program lifecycle
Communicate effectively at all organizational levels — through well-structured verbal updates, written summaries, and visual dashboards
Lead cross-functional meetings and workshops, while guiding teams on best practices, process adherence, and delivery excellence
Build and maintain detailed program and project schedules, highlighting key tasks, milestones, and critical paths across multiple teams
Implement and refine Agile/Scrum/Kanban frameworks across teams to improve predictability and transparency