Technical Program Manager

Overwatch Mission Critical•Austin, TX

About The Position

We’re looking for a Technical Program Manager to drive execution across critical, cross-functional platform and technology initiatives. This role is technical in nature, with a focus on systems, platforms, and IT coordination rather than software development or engineering. You will partner closely with the Director to bring structure, visibility, and momentum to key programs, ensuring work is clearly prioritized, tracked, and delivered on time. This role requires strong ownership, a bias toward action, and the ability to solve problems in real time as they arise. It is not responsible for system design or development, but for ensuring systems and platforms are successfully delivered and adopted across the business. You will play a central role in executing large-scale system, platform, and process optimization initiatives, working closely with Technology, Platform, and IT Operations teams. This role sits at the intersection of business execution and system enablement.

Requirements

5–8+ years of experience in program management, project management, or operations
Experience working alongside platform, IT, or systems teams (not required to be hands-on technical)
Ability to translate business needs into structured execution plans across systems and platforms
Ability to work effectively with both technical and non-technical teams
Strong organizational skills with high attention to detail and follow-through
Ability to manage multiple priorities in a fast-paced environment
Clear communicator who can keep teams aligned and informed
Comfortable working in ambiguity and bringing structure where needed
Experience with program management tools
Strong problem solver with a bias toward action. Able to take loosely defined problems, bring structure, and drive to resolution without needing constant direction

Nice To Haves

Experience supporting system implementations, platform rollouts, or technology-related initiatives is preferred

Responsibilities

Support day-to-day execution of key programs, including large-scale system, platform, and IT-related rollouts
Manage timelines, milestones, dependencies, and deliverables across teams
Track progress against plan and drive accountability across stakeholders
Identify risks early and escalate with clear options and recommendations
Coordinate cross-functional dependencies across platform, IT, external partners, and business teams to ensure seamless delivery
Maintain program plans, dashboards, and reporting in a centralized system (e.g., Smartsheet)
Ensure work is clearly defined, prioritized, and aligned to business goals
Prepare and support weekly and monthly program reviews
Provide clear, concise updates to stakeholders
Partner with platform, IT, and business teams to drive alignment and execution across system and process initiatives
Facilitate working sessions and cross-functional meetings
Ensure decisions are documented and next steps are clear
Follow through to ensure execution stays on track
Support rollout and drive adoption of core business platforms (e.g., Salesforce, HRIS)
Partner with IT Operations to coordinate system access, readiness, and deployment activities
Translate business requirements into actionable tasks and timelines
Support testing, validation, and readiness activities prior to system and platform launches
Track adoption and usage of new systems and workflows post-launch
Implement tools, templates, and processes defined by the Director
Contribute to building repeatable program management practices
Continuously identify opportunities to improve efficiency and execution