Technical Program Manager EU

Bidgely Inc.•Los Altos, CA

7d•$100,000 - $135,000•Remote

About The Position

Bidgely is seeking a Technical Program Manager (Europe-Focused) to join their team. This role is ideal for someone on the East Coast of the US who is fluent in Italian and thrives in a global environment, operating at the intersection of customer success, engineering, product, and delivery. The position involves close collaboration with European partners, requiring a flexible schedule and regular travel to Europe (up to 50%). The Technical Program Manager will own the successful implementation of Bidgely’s platform for utilities across Europe and the Middle East, guiding customers from onboarding through launch and working directly with engineering teams on integrations, architecture, and delivery. The role is designed for individuals who can turn complex technical deployments into real-world outcomes for customers.

Requirements

5–7 years managing software implementation or integration programs at a technology company
Experience delivering complex enterprise implementations for high-touch customers
Proven experience serving as the primary point of contact for enterprise customers
Experience collaborating with globally distributed teams and offshore engineering resources
Experience with Agile development methodologies
Strong experience designing and delivering cloud-based B2B implementations
Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong time management and ability to manage multiple concurrent projects
Customer-first mindset and strong relationship-building skills
Based on the U.S. East Coast
Comfortable working 5:00 AM - 1:00 PM EST to collaborate with international teams
Ability to travel internationally up to 50%, primarily to Europe with occasional multi-week stays. (No history of being denied entry to other countries)

Nice To Haves

Italian language skills (written and spoken) with the ability to discuss technical topics is preferred
Experience working at a SaaS startup or high-growth technology company
Experience implementing SaaS platforms for enterprise customers
Background in systems integration consulting
Familiarity with SQL, Python, REST APIs, or data transformation technologies
Experience in the energy, utilities, or energy efficiency sector
Project Management Professional (PMP) certification

Responsibilities

Own the delivery and technical implementation of Bidgely’s platform for enterprise utility customers.
Lead customer implementations end-to-end, from onboarding through launch, ensuring projects stay on track and deliver measurable customer value.
Translate customer needs into technical solutions by working directly with customer engineering teams to design integrations, define data flows, and implement scalable solutions.
Drive alignment across product, engineering, delivery, and sales teams to move projects forward and resolve challenges quickly.
Serve as the primary point of contact during implementation, helping customers understand the platform and confidently move through deployment.
Identify opportunities beyond launch to ensure customers achieve their goals post-deployment and uncover opportunities for deeper platform adoption.
Own the successful delivery of enterprise customer implementations from onboarding through launch.
Serve as the primary customer-facing lead during implementation.
Manage project timelines, risks, dependencies, and deliverables.
Facilitate project meetings, engineering standups, and stakeholder updates.
Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams.
Contribute to contract reviews and change orders when implementation scope evolves.
Represent the onboarding team in customer presentations and sales engagements as needed.
Lead solution design and implementation for enterprise utility customers.
Work directly with customer engineering teams on data integrations, APIs, and system architecture.
Translate customer requirements into scalable technical solutions.
Guide requirement analysis, integration planning, and implementation execution.
Identify product gaps and collaborate with Product teams on enhancements.
Produce technical documentation outlining architecture, integrations, and deployment plans.
Partner with engineering teams to troubleshoot and resolve technical issues.
Develop deep expertise in the utility and energy markets.
Ensure customers achieve measurable value from the platform.
Identify opportunities for future growth within customer accounts.
Travel to customer sites up to 50% of the time, primarily across Europe.
Occasionally travel to Bidgely headquarters in Los Altos, CA.