Technical Program Manager (TPM) – CRM

Palo Alto Labs•San Francisco, CA

17h

About The Position

We are seeking a Technical Program Manager (TPM) to lead and coordinate complex CRM initiatives across Sales, Revenue Operations, Finance, and Compliance systems in a large-scale, highly integrated SaaS environment. This role is responsible for driving end-to-end delivery of CRM programs, ensuring alignment across business and technical teams, and maintaining execution rigor for mission-critical workflows that directly impact revenue accuracy, operational efficiency, and regulatory reliability. The ideal candidate brings a strong blend of program management discipline, CRM domain expertise, and technical fluency, with the ability to operate confidently in an environment that values precision, scalability, and trust in system outcomes.

Requirements

7–10+ years of experience in Technical Program Management or Delivery Management
Proven experience leading CRM programs in enterprise or SaaS environments
Strong understanding of Sales, Revenue, and CRM-centric workflows
Experience coordinating across engineering, systems, and business teams
Familiarity with Agile / Scrum and hybrid delivery models
Strong written and verbal executive communication skills
Candidates must be authorized to work in the United States

Nice To Haves

Salesforce ecosystem experience (Sales Cloud, CPQ, Service integrations)
Experience supporting highly regulated or compliance-driven platforms
Background in revenue-impacting systems (quote-to-cash, billing, invoicing)
Experience managing API-heavy, integration-dense programs

Responsibilities

Own and manage CRM-centric programs from initiation through delivery and stabilization
Drive execution across multiple, parallel workstreams spanning: Sales CRM, Revenue Operations, Finance-adjacent integrations, Downstream compliance-sensitive systems
Establish and maintain program plans, milestones, dependencies, and risk management artifacts
Serve as the primary delivery interface between Business stakeholders (Sales, RevOps, Finance, Legal) and Technical teams (Engineering, Systems, Integrations)
Facilitate alignment on scope, priorities, timelines, and success criteria
Ensure clear communication and escalation across stakeholders and leadership
Support execution of CRM initiatives involving: Salesforce Sales Cloud or equivalent CRM platforms, CPQ, billing, or order-to-cash integrations, API-driven and event-based workflows
Partner with architecture and engineering teams to ensure delivery aligns with platform standards and long-term scalability
Implement delivery governance: RAID management, Change control, Release readiness and cutover coordination
Ensure testing readiness, UAT coordination, and production release confidence
Track and report program health using clear, executive-ready metrics