Technical Program Manager, Software Deployments

Axon•Seattle, WA

8h•$118,680 - $189,888•Hybrid

About The Position

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions that empower our customers to manage information effectively. As a Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

Requirements

Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

PMP certification is highly preferred.

Responsibilities

Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
Support program planning activities through effective work estimation processes.
Oversee program-level change management activities, working closely with client partners and internal stakeholders.
Develop comprehensive documentation to support customer acceptance and revenue recognition.
Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
Mentor junior project managers and support the recruitment process to strengthen the program management team.