Technical Program Manager - Server Customer Engineering, Enterprise AI Product Line

Advanced Micro Devices, Inc•Austin, TX

13d•Hybrid

About The Position

We are seeking an experienced Technical Program Manager – Server Customer Engineering (Enterprise AI Product Line) to join the Server Platform Solutions Engineering / Server Customer Engineering PMO to lead end-to-end delivery, focused on the Enterprise AI product line. You will manage programs from development through End‑of‑Life, coordinating cross‑functional teams across hardware, firmware, software, validation, and partners to deliver production‑ready AI solutions at scale. You will be the primary AMD contact for Enterprise AI programs supporting enterprise customers—ensuring alignment between customer goals and AMD roadmaps, driving release readiness, and protecting production stability for critical datacenter deployments.

Requirements

Extensive Technical Program or Product Management experience leading complex, cross‑functional technical programs; experience with server platforms, firmware, validation, or enterprise software.
Strong technical fluency in server systems (hardware, BIOS/firmware/microcode, validation/test processes) and understanding of AI workload characteristics.
Proven ability to manage schedules, risk, requirement tracking, escalations, and stakeholder communications.
Excellent written and verbal communication; comfortable presenting to senior leadership and customers.
Demonstrated customer focus and ability to drive decisions in ambiguous, fast‑moving environments.
Proficiency with program tools (JIRA, MS Project, Teams, Power BI); familiarity with Python a plus.
Professional experience in semiconductor/server architecture, datacenter/server development lifecycle, or related engineering roles (validation, BIOS, hardware design, cloud SW).
Track record of managing cross‑regional teams and delivering quality products at scale.
Strong analytical, organizational, and interpersonal skills; ability to build consensus across technical and non‑technical stakeholders.
Bachelor’s degree in engineering, computer science, or equivalent; advanced degree preferred.

Nice To Haves

familiarity with Python a plus.

Responsibilities

Serve as primary support contact for Enterprise AI programs supporting Enterprise customers (development and sustaining); build and maintain sponsor and program lead relationships.
Understand customer business goals and AI workload requirements; align customer needs with AMD priorities.
Advocate for customer satisfaction; manage requirements, critical issues, and escalations.
Own end‑to‑end program delivery: define schedules, milestones, success criteria, resources, and deliverables.
Coordinate cross‑functional teams (engineering, firmware, validation, QA, product, field ops, partners/OEMs) to drive decisions and resolve blockers.
Identify risks and technology dependencies; create mitigation and contingency plans and proactively escalate when needed.
Drive release readiness: validation plans, customer previews, deployment playbooks, and handoffs to field engineering/customer success.
Produce concise executive updates, program briefs, and status reports.
Implement scalable program processes, tooling, and lessons learned to improve delivery speed and quality.
Contribute to executive briefs and participate in customer engagements and technical enablement.