Technical Program Manager.Senior

Zebra Technologies•Holtsville, NY

1d•$108,960 - $163,440•Hybrid

About The Position

Senior customer engagement program manager will be responsible for leading cross-functional team of Systems and SW Engineers, Test Engineers, Product manager, Account Team, Sales Engineers, etc. for customer engagements. The successful candidate will be responsible for overseeing the progress of product pilots and ensuring customer expectations of performance and quality are achieved and that all issues are tracked and resolved in a timely manner. This individual will be instrumental in ensuring the success of our product pilots by working closely with some of our largest and most strategic customers. This role is a hybrid position and requires a minimum of three days per week in our Holtsville, NY office. Zebra reserves the right to modify your work location based on business need. Support product/solution development activities to drive revenue ramp (faster time to revenue) via activities including Customer Pilots, competitive opportunities and roll outs that result in quality product/solution releases. Align customer expectations with product hardware and feature deliverables for PoC / Pilot / Roll Out Projects Ability to translate customer problems into solution requirements. Execute multiple limited scope projects simultaneously. Proven experience in a customer-facing Program Management or Project Management role. Strong understanding of product development lifecycles. Excellent interpersonal and communication skills, with the ability to work effectively with both internal and external stakeholders. A demonstrated ability to drive issue resolution in a complex, fast-paced environment. Experience working with large, enterprise-level customers. Experience with AI-powered reporting or business intelligence tools. Ability apply AI, automation, and data analytics to solve complex business problems and deliver measurable value. Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment. Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools. Identify and mitigate risks; develop and implement risk mitigation plans. Motivate a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion Provides assistance with coordination of deliverables and project assets to assist the project team. Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced. Demonstrates intermediate understanding of development processes and product launch scope and activities Very limited supervision by management is expected in this position for complex or novel problems. May coach or act as escalation point for level 1 or level 2 Program Managers Develop and protect intellectual property; be well versed with IP fundamentals. Explore and understand competitive landscape in both product and business terms

Requirements

Bachelor's or Master’s degree with 10+ years’ work experience
Experience in low-level systems, including Android kernel (BSP) development and Real-Time Operating Systems (RTOS).
Experience development for embedded software
Experience in integrating Computer Vision (CV) and Artificial Intelligence (AI) capabilities for on-device AI.
Proven experience in a customer-facing Program Management or Project Management role.
Strong understanding of product development lifecycles.
Excellent interpersonal and communication skills, with the ability to work effectively with both internal and external stakeholders.
Experience working with large, enterprise-level customers.
Experience with AI-powered reporting or business intelligence tools.
Ability to apply AI, automation, and data analytics to solve complex business problems and deliver measurable value.
Demonstrates intermediate understanding of development processes and product launch scope and activities.

Nice To Haves

Experience in developing and deploying AI/ML models on-device, particularly for resource-constrained environments like wearables.
Hands-on experience with embedded systems, including sensor fusion (e.g., cameras, scanners, voice).
Demonstrated experience leading the complete lifecycle of machine learning models, from initial data ingestion and model training to final deployment and performance optimization on target hardware.

Responsibilities

Overseeing the progress of product pilots and ensuring customer expectations of performance and quality are achieved and that all issues are tracked and resolved in a timely manner.
Supporting product/solution development activities to drive revenue ramp (faster time to revenue) via activities including Customer Pilots, competitive opportunities and roll outs that result in quality product/solution releases.
Aligning customer expectations with product hardware and feature deliverables for PoC / Pilot / Roll Out Projects.
Translating customer problems into solution requirements.
Executing multiple limited scope projects simultaneously.
Driving issue resolution in a complex, fast-paced environment.
Leading the creation of cross-functional workstreams and driving execution for sales enablement, development and deployment.
Organizing and presenting business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools.
Identifying and mitigating risks; developing and implementing risk mitigation plans.
Motivating a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion.
Providing assistance with coordination of deliverables and project assets to assist the project team.
Personally anticipating and addressing obstacles or issues that are moderate to significant in severity and escalating complex issues to management for assistance.
Independently engaging additional resources as needed to address obstacles or delays.
Adjusting the plan per management guidelines as delays or obstacles are experienced.
Coaching or acting as an escalation point for level 1 or level 2 Program Managers.
Developing and protecting intellectual property; being well versed with IP fundamentals.
Exploring and understanding the competitive landscape in both product and business terms.