Technical Program Manager, Public Sector (Dayton, OH)

Scale AI•Dayton, OH

1d•Hybrid

About The Position

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring a technical program manager (TPM) to lead and coordinate delivery of agentic workflows for a national security customer. As a TPM on our public sector delivery team, you will own or support a customer account plan, triage customer technical issues, use data and analytics to align internal resources around Scale’s hardest problems, and drive workflows underpinning the reliability of solutions that add direct value to Scale’s Public Sector customers. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance
3+ years of experience succeeding in stakeholder management or customer-facing role
A technical background (education or professional experience with computer science, statistics, or engineering)
A deep understanding of generative AI / ML fundamentals like RAG, evals, and agent orchestration
A track record of structured, analytics-driven problem-solving
Excellent verbal and written communication skills
Ability to be work at a cleared facility in the greater Boston area three or more days per week and willingness to travel at least 25% of the time (with occasionally surge periods of 50%)

Nice To Haves

Aerospace manufacturing familiarity such as: Hands-on exposure to CAD product lifecycle management ecosystems, configuration management practices, engineering drawing standards, and digital twin concepts
Prior experience on legacy aircraft sustainment or maintenance, repair, and overhaul programs is a particular plus
Prior experience at an API technology company and / or managing technical customers using an API
Proficiency in Python or other programming languages

Responsibilities

Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
Lead a cross-functional team to exceed the customer’s AI/ML objectives
Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
Strategically identify ways we can make customer success repeatable and solve issues for future customers
Address engineering problems alongside the product development teams